Help Desk Technician
We're seeking a Tier 1 Help Desk Technician to join our team in providing exceptional technical support within a healthcare environment adhering to HIPAA guidelines.
This role, initially a 3-month contract with the potential for full-time employment, offers an opportunity to collaborate with a motivated team dedicated to personal and collective growth.
Our ideal candidate is passionate about technology and eager to contribute to a dynamic work culture.
Responsibilities :
- Provide Tier 1 technical support in accordance with service level agreements (SLAs), troubleshooting issues before escalating when possible.
- Collaborate effectively with team members and communicate promptly with upper management as necessary.
- Maintain professionalism and composure in high-pressure situations, ensuring timely resolution of priority incidents.
- Adhere to a hybrid work model, initially working on-site full-time for the first three months and transitioning to a hybrid arrangement thereafter.
- Demonstrate commitment by being punctual, dressing appropriately, and remaining available during emergencies.
- Contribute to the improvement of existing systems, actively engaging in projects and providing constructive feedback.
- Keep knowledge base up-to-date and share relevant information with team members.
Skills and Qualifications :
- Proficiency in troubleshooting software and hardware issues, with intermediate knowledge extending beyond basic Office 365 suite and communication programs.
- Familiarity with network fundamentals, security protocols, and remote software.
- Ability to multitask and adapt to diverse technical challenges.
- Experience with ticketing systems and effective communication of problem incidents.
- Strong time management skills and a proactive approach to problem-solving.
- Understanding of Azure / Entra AD and on-prem AD workflow environments (proficiency not required).
Preferred Qualifications :
- CompTIA A+ certification.
- Associates or bachelor’s degree in computer sciences or related field.
- Basic Google Certifications.
- 1-2 years of experience in general IT support roles.
If you're looking for a rewarding opportunity to grow your career in a collaborative environment dedicated to excellence, we encourage you to apply.
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