Help Desk Manager
Role : Help Desk Manager
Location : Newark NJ
Duration : 12 Months contract
Note : Position is 5 days / Week Onsite
Job Description :
- Oversees timely delivery of quality technical support to internal and external customers.
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Excellent Communication Needed along with experience working on a High Volume Helpdesk.
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Keep accurate records of calls and resolutions using a Helpdesk ticketing system.
- Updates inventory and installs and moves desktop equipment as needed.
- Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution.
- May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals.
- Manages others.
- Usually reports to a department head.
- Significant ingenuity and flexibility is expected.
- Requires a bachelor's degree.
Skills :
- Proficient in Microsoft Office365 products.
- Demonstrate troubleshooting skills. Ability to diagnosis and correct computer software, firmware, hardware problems.
- Demonstrate clear understanding of remote access tools to assist users in a telework multi-network environment.
- Ability to diagnosis and correct wireless network issues.
- Ability to assist users with audio visual equipment, Zoom and Team issues.
- Ability to diagnosis and correct smartphone phone problems.
- Demonstrate good interpersonal skills in a high-volume Helpdesk. Maintain professional demeanor.
- Keep accurate records of transactions in professional inventory and and Helpdesk ticketing systems.
- Ability to physically setup and move computer and peripheral equipment.
Help Desk Manager
Excellent Communication Needed along with experience working on a High Volume Helpdesk. Keep accurate records of calls and resolutions using a Helpdesk ticketing system. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification...
Help Desk Manager & Training Specialist - (Relocation to India) - Virtual/Remote
As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. Manage the daily operations of our help desk. Develop and implement procedures for effective help desk management. Minimum 2 years of experience in a help desk or technical support role. ...
IT Support Specialist
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religio...
Information Technology Help Desk
The company serves NJ, NY, PA and CT in addition to various areas of the United States, with over two decades of IT experience Moo IT Solutions offers top-notch hardware and software solutions to all clients, regardless of their budget. The Help Desk personnel will be responsible for network adminis...
Lead Help Desk Analyst
Mentor and coach other helpdesk analysts on the team. Experience supporting Mac OS and current Windows Desktop OS in a relevant help desk customer support environment. Respond to and diagnose Level 1/Level 2 Technical Issues via phone, desk-side support, or remote-control technology. Experience with...
Desktop Support Technician
Provide technical support for lab computers and instrument-controlled software in a research lab environment. ...
Desktop Support Specialist - to 60K!
IT Support / Service Desk Support. Responsible to provide a high level of L1 and L2 Desktop and Helpdesk support services to the user base, both on-site and remote. Provide support for Desktop and Laptop computers, printers and other equipment. Support MS Office, Office 365, and Skype for Business. ...
Business Support Specialist
Source One Technical Solutions is seeking a Business Support Specialist with SAP and PowerBI skills to support energy efficiency programs with a major utilities company hybrid (mostly remote/1day in office) to Newark, NJ. Job Title Business Support Specialist (Contractor). Provide analytical and pro...
Help Desk Analyst
Seeking a Level I IT support engineer for national services company located in Somerset County, NJ.Excellent benefits, stability and career advancement.Please contact me at [email protected] support team overseeing 1000+ end-user community in a high growth industry.End User Support - onsite...
Sr IT Support Specialist
IT Support Specialist is responsible for administering and supporting the enterprise user community. This position will also assist in the backup/DR functions as necessary for the site and work with other members of IT when needed to assist in system updates or new implementations. This will involve...