Director of Operations

Job Description

Job Overview :

The Director of Operations serves as the liaison between the client hospital and the local regional TeamHealth leadership, with their primary focus being to support and extend the Vice President of Operations (VPO).

The Director of Operations will work closely with the VPO to ensure client and TeamHealth expectations are met.

Essential Functions :

• Provides management and support for assigned contracts / service lines.
• Adheres to client retention philosophy and ensures standards of documentation are maintained in Client Retention Management (CRM) database.
• Establishes and maintains positive relationships with client Web-of-Influence (WOI) members in accordance with Partners in Performance standards.
• Works to achieve client and TeamHealth operating metric goals.
• Knowledgeable about the requirements for each assigned facility and supports VPO to ensure contract compliance.
• Has knowledge of TeamHealth Value Added Services and initiates request to VPO as needed to facilitate assessment of client needs to offer / coordinate appropriate services and innovation to client hospitals.
• Collaborates and supports integration efforts within all TH service lines.
• Collaborates with leaders and staff of the operational service centers to achieve optimal contract performance. These departments include, but are not limited to : recruiting, scheduling, credentialing, payroll, risk management, documentation education, revenue cycle, provider enrollment, PSO, compliance, and scribes.
• Contributes to development of annual budgets and has shared responsibility for appropriate fiscal management of the practice.
• Preparation and validation of all needed scorecards / dashboards to effectively monitor practice performance.
• Participates in local Monthly Operating Reviews (MOR) as directed by the VPO.
• Assists VPO in the coordination of new client start-ups in accordance with the TeamHealth startup standardized process.
• Actively involved provider recruiting and retention process.
• Participates in provider department meetings with FMD and assists with agenda preparation and distribution of informational materials, as needed.
• Performs other special projects or additional responsibilities as assigned.

General Assignments and Duties :

• Works proactively to anticipate and manage day to day operational challenges promoting strong, positive client relationships.
• Ensures the resolution of client-based problems including physician complaints, financial issues, coding / billing issues, operational issues, recruiting issues, etc.
• Establishes and maintains good relationships with hospital support departments, physicians, advanced practice clinicians, primary care physicians and their office staff, and administrative staff to facilitate the operations, development, and growth of hospital-based services.
• Assists the FMD(s) in maintenance of departmental and Provider Quality review records and reports; monitoring of billing / medical record compliance;

and trending patient complaints / compliments as it relates to providers.

• Specifically, as it relates to Hospital Medicine, develops and implements business development and retention strategies with primary care, specialty physicians and integrated delivery systems.
• Records, maintains, prepares, and distributes departmental documents for Quality review. Presents a professional appearance and demeanor.

Core Competencies and Attributes :

• Continually updates knowledge of Hospital Based Services (HBS)
• Actively seeks educational opportunities for self-development to enhance skills and knowledge of applications / software programs for the HBS record keeping of data files, and quality review.
• Action-oriented with an understanding for process. "Can do" attitude. Hands on.
• Demonstrates that he / she has the analytical problem-solving skills necessary to help a healthcare system accomplish its mission.

Job Requirements

Qualifications & Experience :

Three (3) to five (5) years' experience in provider or clinical management with proven competency in metric driven operations including process improvement;

BS or equivalent required.

• Excellent verbal and written communication, presentation and negotiation skills.
• Strong customer service skills with ability to use tact and diplomacy in dealing with internal and external customers.
• Excellent judgment, decision making and critical thinking skills.
• Must be self-directed with attention to detail.
• Strong accounting / financial management skills; ability to analyze and create complex financial schedules.
• Strong, advanced computer skills to include at a minimum : Word, Excel, PowerPoint. Proficiency with spreadsheets, tables, and graphs is required.
• Ability to establish priorities and be flexible enough to adapt.
• Ability to positively handle confidential information appropriately.
• Ability to work in a team environment and work well under pressure.
• Occasional evenings and / or weekends may be required.
• Moderate travel (out of town and overnight).

SUPERVISORY RESPONSIBILITIES :

None

PHYSICAL / ENVIRONMENTAL DEMANDS :

• Job performed in a well-lit, modern office setting, often remote.
• Occasional lifting (10 pounds or less)
• Prolonged sitting
• Prolonged work on a PC / computer
• Occasional or periodic travel (
• Periodic evening or weekend work when needed.
• Moderate stress

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