This Salesforce Business Analyst will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution.
A successful Salesforce Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.
This role entails bringing consistency and standardization to diverse Business Units, managing change processes effectively, and ensuring alignment with organizational priorities.
Responsibilities :
- Develop and maintain Salesforce process and system landscape overview for assigned department(s), monitoring key metrics for efficiency.
- Act as a trusted partner to assigned department(s), aligning with their business goals and contributing to initiatives.
- Organize and standardize Business Units within the enterprise dealer framework.
- Manage the Change Advisory Board (CAB) in collaboration with dealer group.
- Drive adoption of standardized processes within groups.
- Streamline prioritization processes across teams.
- Monitor end-user system usage, identifying trends and engagement opportunities.
- Design, document, and maintain system processes.
- Provide training sessions and content to support end-user utilization.
- Coordinate new feature / functionality rollouts and communications.
- Assist with project management tasks as needed.
- Lead project coordination between departments, IT, stakeholders, and executive leadership.
- Gather requirements for system changes and improvements.
- Collaborate with IT leadership on roadmap planning and prioritization.
- Prepare management reports tracking deliverables and system usage KPIs against roadmap.
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This Salesforce Business Analyst will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Salesforce Business Analyst will maintain a deep understanding of the end-to-end business process, ...
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