Technical Support Lead
Top 3 REQUIRED skills :
1.Life Science and Drug Safety Domain Knowledge
2. Hands on experience and product knowledge of ArisGlobal Safety Suite offerings (ArisG / ArisJ)
3. Expertise in GxP and CSV processes
Nice to have skills :
Good experience in managing and leading implementation and support engagements involving ArisG / ArisJ
MS Access
Job Summary :
A senior support lead with high level of understanding in technical and functional aspects of ArisG / ArisJ.
Work closely with ArisGlobal team for coordinating vendor managed tickets.
Support Computer System Validation and roll out activities within planned application changes in ArisG / ArisJ, and maintain relevant documentation based on the application / business expertise.
Ensure Compliance of a GXP application's operation and maintenance during its operational lifecycle as per client specifications.
Work in drafting change control documents and deploy changes in the non-production and production environments.
Participate in stand-up meetings with client IT support team and business team to provide status update on incident tickets and relevant activities.
Lead BAU Support stand-up meetings with client IT support team and business team to provide status update on incident tickets and relevant activities, with a summary of SLA / KPI dashboards.
1.Job title COGNIZANT IS LOOKING FOR A TECHNO-FUNCTIONAL LEAD / SME (SR. FUNCTIONAL CONSULTANT) 2.Job summary Support for Safety products and applications.
Activities include bug fixes, application monitoring, minor enhancements, incident and service request resolution, problem management and application maintenance 3.
Experience 10to14Yrs 4.Required Skills ,Arisg 5.Nice to have skills 6.Technology -Not Applicable 7.Shift Day 9.00 AM TO 7.
00 PM IST 8.Roles & Responsibilities Support for Safety products and applications. Activities include bug fixes, application monitoring, minor enhancements, incident and service request resolution, problem management and application maintenance 9.
Job Location Primary : USMABOSC01 Boston - MA USA, CLT Alternate : , 10.Job Type 50CW00 Business Associate 11.Demand Requires Travel?
N 12.Certification(s) Required NA
Years of Experience : 7+ Years of Experience
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