Business Analyst
Job description
We are seeking a Business Analyst with experience supporting utility companies. In this role, you will collaborate with clients to identify business needs, elicit requirements, and analyze data to drive informed decision-making.
Your objective is to enhance the efficiency and effectiveness of utility operations through insightful analysis and the implementation of data-driven solutions.
Responsibilities of this position include but are not limited to :
Requirements Elicitation and Problem Analysis :
- Work closely with utility clients to understand business objectives, processes, and challenges.
- Create Product roadmaps and feature backlog.
- Elicit, document, and analyze business requirements, ensuring a comprehensive understanding of client needs.
Data Analysis and Interpretation :
- Conduct in-depth data analysis to derive actionable insights and inform strategic decision-making.
- Translate complex datasets into clear and concise findings, providing valuable recommendations for improvement.
Process Improvement :
- Identify opportunities for business process improvement within utility IT systems and applications.
- Collaborate with stakeholders to streamline workflows, enhance efficiency, and optimize resource utilization.
Technology Solution Evaluation :
- Evaluate and recommend technology solutions that align with business requirements and industry best practices.
- Collaborate with technical teams to ensure proposed solutions meet business needs.
Change Management :
- Support the development and implementation of change management strategies for process improvements and technology implementations.
- Provide guidance on overcoming resistance and fostering a positive transition within organizations.
Stakeholder Engagement :
- Collaborate with business stakeholders, technology teams, and leadership to facilitate effective communication and understanding.
- Bridge the gap between business requirements and technical implementation.
Documentation and Reporting :
- Create clear and concise documentation of business processes, requirements, and analysis findings.
- Generate reports and dashboards to communicate key performance indicators and project progress.
Required Qualifications :
Education :
Bachelor's or master's degree in business administration, Information Technology, or a related field, or equivalent job-related experience.
Knowledge, Skills & Experience :
- Proven experience as a business analyst or consultant specializing in the utility or energy distribution sector.
- Demonstrated success in gathering and analyzing business requirements.
- In-depth understanding of utility business processes, regulations, and industry-specific challenges.
- Familiarity with energy distribution systems, enterprise resource planning, customer relationship management, and smart grid technologies.
- Strong analytical and critical thinking skills, with the ability to translate business needs into practical technology solutions.
- Proficiency in data analysis tools and techniques.
- Excellent communication and presentation skills, with the ability to convey complex concepts to diverse stakeholders.
- Effective people skills to build and maintain relationships with clients, business stakeholders, and technology teams.
- Basic project management skills or experience in coordinating project activities.
- Understanding of change management principles and experience in supporting process improvements.
- Proficient in creating clear and concise documentation of business processes, requirements, and analysis findings.
Qualifications :
- Additional certifications or advanced degrees in Business Analysis, Data Analysis, or related fields a plus.
- Familiarity with data science concepts and tools to enhance analytical capabilities a plus.
- Familiarity with SAP, Oracle, or IBM ERP systems and how they are used at utilities a plus.
- Basic knowledge of technology solutions and their applications in the utility sector.
- Experience in collaborating with cross-functional teams, including business stakeholders, IT, and operations.
- Membership in relevant professional organizations or associations related to business analysis or the utility sector a plus.
- Experience in public speaking, presenting at conferences, or contributing to thought leadership in the utility sector a plus.
- Experience in managing relationships with technology vendors and evaluating third-party solutions.
This is a hybrid role and would require you to be on-site at least monthly.