Bilingual Customer Support Representative

A company is looking for a Bilingual Customer Support Representative to provide technical support and troubleshooting for customers.

Key Responsibilities

Identify, research, and resolve technical and end-user application issues

Educate and coach customers on best practices for using products and services

Document all customer interactions and maintain knowledge in Salesforce (CRM)

Required Qualifications

Bachelor's degree or equivalent work experience

2+ years of customer service or contact center experience

Bilingual in Spanish and English

General automotive knowledge

Experience troubleshooting hardware, software, and network issues