Desktop Support/ Field Tech Specialist - Onsite in Lisle, IL
Job Description
Req ID : 281541
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support / Field Tech Specialist - Onsite in Lisle, IL to join our team in Lisle, Illinois (US-IL), United States (US).
Role Responsibilities :
- Provide onsite in person technical support for VIP users, with high level of customer service
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area
- Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
- They may make policy recommendations to their managers and be an escalation point for less experienced team members
- Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks / printers / tablets
- May respond to calls after normal business hours per leader instructions
- Identifies potential issues that could adversely impact end user experience and takes corrective action
- Interact directly with clients and other internal and external sources to resolve issues
Basic Required Qualifications :
- 4+ years of desktop support experience
- Must have Windows Operating System environment experience
- Experience working within Ticketing Systems (is : ServiceNow or comparable)
Highly Preferred Skills :
- A+ desktop or equivalent skill set is Highly recommended
- Excellent customer / client service skills / Active communicator
- Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution
- Follow up with clients to ensure high satisfaction on issue resolution
- Ability to physically perform general office requirements
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Ability to multi-task in a dynamic, fast-paced environment
- Strong analytical and problem-solving skills
- Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues
- Excellent hands-on troubleshooting skills
- High School Diploma or equivalent is required; Undergraduate degree or some college coursework preferred
- Travel including overnight domestic or international trips may be required
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.
As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Apply from local Career site
Listen to the story of Employee Voice
Barkha Setia
GBSS Training Manager
India
Read more
Phillip Leamon
Sales Executive
United States
Read more
Vijay Bhambri
Operations Manager
India
Read more
Apply from local Career site Back to search results
Travel PT in Olympia Fields, IL - Excellent Benefits 2024-05-31
AlliedTravelCareers is working with OneStaff Medical to find a qualified PT in OLYMPIA FIELDS, Illinois, 60461!. Our core principles about customer service, dedication, hard work, and still always making it fun while doing it all, will never change. They work with patients to help them regain moveme...
Travel Special Procedures Tech - $2,702 Per Week In Peoria, Il
Assists the physician with the performance of various diagnostic and interventional procedures, by monitoring, passing instruments and catheters, observing patient response to procedure, maintaining sterile field, interpreting and evaluating diagnostic data to be utilized by the physician. Key Words...
Travel Mri Tech - $2,294 Per Week In Elmhurst, Il
FlexCare’s exceptional service and reputation make it one of the most awarded healthcare staffing companies in the industry each year, ranking as one of the top travel nursing companies in the nation from industry authorities like Highway Hypodermics, Travel Nursing Central, and BluePipes. FlexCare ...
Travel Ct Tech - $2,278 Per Week In Monticello, Il
PET/CT Techs interpret physician orders/instructions and select appropriate software options and imaging parameters to produce the highest-quality PET/CT images/studies possible-enabling physicians to diagnose with pinpoint accuracy and treat with confidence. Responsible for patient safety including...
Travel Mri Tech - $2,333 Per Week In Elmhurst, Il
MRI technologists utilize their knowledge of anatomy, physiology and the principles of MRI to safely and efficiently operate MRI scanners, assisting in the diagnosis of disease and injury. MedPro Healthcare Staffing , a Joint Commission-certified staffing agency, is seeking a quality MRI Tech for a...
Registered Behavior Tech BCBA student in Wheaton IL PAID INDIRECT HR
If you a BCBA student and understand importance of learning in natural setting, JOIN Happyian !!! If you want to be an excellent clinician : versatile, thinking outside of the box, and you are hard worker, come join us !!! If you want to work OLNY in clinic setting look the other way. We value brave...
Associate Field Support Specialist
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinan...
Sales Support, Inside Sales Support Specialist - Diagnostic Cardiology Solutions (Hybrid - Rosemont IL)
Proven work experience to work in fast environment and providing time sensitive information; experience with direct support to a sales team and working knowledge of Daily management and Problem-Solving a plus. In this role, you will play a critical part in providing valuable support to our Diagnosti...
Assoc.Coverage Specialist (Counsel/Claims/Attorney/Legal/Lawyer/Director/In-house) Oak Brook IL
USLI is seeking a legal professional to join our Coverage team and contribute their legal training and experience to the handling of a diverse caseload of Professional, Casualty and Property claims involving coverage. Enroll and complete continuing education programs for both professional and person...
Locate support in Wheaton, IL after school.
Supporting students in developing important skills and promoting growth. Monitoring student behavior and maintaining a positive atmosphere. Demonstrating excellent communication and interpersonal skills. Being passionate about student success and fostering a love for learning. ...