Hospital Leader On Duty

Position Purpose :

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners.

The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

Essential Job Functions : The Hospital Leader on Duty must be able to perform all of the following duties and responsibilities with or without reasonable accommodation.

Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score) and record in the electronic medical record.

HLODs will collect thorough patient histories and document the patient visit in the EMRs. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians.

Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.

Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients, maintain and update client / patient records.

Help prepare patients for surgical and dental procedures and assist doctor and / or veterinary technician in anesthetizing patients.

Under supervision of the veterinarian and / or veterinary technician HLOD will maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.

Under supervision of the veterinarian and / or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy;

keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.

Training of new staff members and general dissemination of knowledge as required.

Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.

Empowered to one task in hospital-Inventory ordering, Scheduling, etc.

Monitor and assuming the task answering the practice phone and routing calls appropriately

Schedule appointments, when necessary, from callers or visitors to the practice.

Monitor wait times and make accommodation as necessary during peak / busy times, or when medical staff is dealing with an emergency situation.

Uphold and enforce all policies of Petco and Vetco Total Care.

Oversee operations of Hospital and supervise the paraprofessional staff

Participate in the training of new staff members and general dissemination of knowledge as required.

Nature of Supervision :

In all activities related to the care and handling of individual patients and clients, the incumbent will take direct supervision from the Area Operations Manager.

Supervisory Responsibility :

This position has immediate daily supervisory duties over our paraprofessional partners.

Education / Experience :

Preferred to have at least 1-year previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above-listed skills

Must have leadership capabilities

Must have excellent written and verbal communication skills

Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations

Must have telephone and computer skills

Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Work Environment :

The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time.

A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts :

This position will regularly communicate with clients, service teams and management in both our Vetco Total Care Hospitals and Pet Care Centers.