Client Services Coordinator

Courtroom Sciences, Inc. ("CSI") has been a national leader in comprehensive litigation support services since 1989. Through extensive use of web-based and other technologies, CSI continues to meet the needs of clients while leaning on extensive and invaluable experience in major litigation across America.

We are currently seeking a Client Services Coordinator

We are currently seeking an individual to work as part of the Client Services team. Be part of a dynamic and fast growing company in the exciting world of legal services.

We offer excellent benefits and a competitive salary. The Records Client Service position will require daily correspondence between the Clients and the Records and Depositions team managing caseloads.

DUTIES AND RESPONSIBILITIES :

• Professionally handle incoming requests via phone and email from Clients and ensuring issues are resolved both promptly and thoroughly
• Handle client request and thoroughly educate them on company procedures
• Provide Quality service in areas of handling inquires, troubleshooting and account assistance
• Accurately assist Clients in compliance with State and Federal Rules of Civil Procedure.
• Expedite Records requests with Custodians when required by Clients

CONTACTS :

• Internal : Contact with all levels of personnel; at both home office and field locations.
• External : N / A

OPERATING RESPONSIBILITIES :

Work performed and composed of a variety of different tasks, calling for use of judgment; and compliance with HIPPA laws.

Must be a self-starter and able to work independently.

Requires excellent interpersonal skills and computer literacy. Manages a number of projects at one time, and may be interrupted frequently to meet the needs and requests of employees.

SUPERVISORY RESPONSIBILITY :

None.

Employment contingent upon successful completion of national criminal background check and drug screen. We regret that we will only be able to respond to those applicants whose qualifications meet our interest. EOE