Food & Beverage Manager

Title : Food and Beverage Manager

Company : Goodstone Inn and Restaurant

Report to : General Manager

The food and beverage manager at Goodstone Inn and Restaurant is crucial to ensure the smooth and efficient operation of the Conservatory and Bistro.

They oversee and coordinate the front-of-house staff, maintain impeccable service standards, and provide an exceptional dining experience for guests.

Responsibilities :

• Service Coordination : The Food and Beverage Manager orchestrates the dining room's service flow. They coordinate with the host / hostess to manage reservations and seating arrangements, ensuring the restaurant operates at optimal capacity without compromising service quality.
• Staff Supervision : The Food and Beverage Manager oversees the front-of-house team, including servers, bussers, and sometimes runners.

They assign duties, provide guidance, and ensure each team member is well-trained and knowledgeable about the menu, wine list, and service protocols.

• Guest Relations : The Food and Beverage Manager proactively ensures guests have an outstanding dining experience. They interact with guests, answer questions, take feedback, and promptly address any concerns or issues that may arise during the meal.
• Service Standards : Maintaining the highest service standards is paramount in fine dining. The Food and Beverage Manager sets the example for the team, ensuring that all service aspects, from table setup to food presentation, are impeccable and consistent.
• Wine Service : Wine service plays a crucial role in fine dining establishments. The Food and Beverage Manager should have expertise in wine, including knowledge of the wine list, proper wine service, and the ability to make appropriate wine recommendations based on guests' preferences and the menu.
• Menu Knowledge : The Food and Beverage Manager is well-versed in the restaurant's menu offerings. They can explain the dishes in detail, including ingredients, preparation methods, and potential allergens, enabling them to offer valuable recommendations to guests.
• Upselling and Specials : The food and beverage manager often has the role of encouraging guests to try seasonal specials or upgrade their dining experience through tactful upselling.

They should do so in a manner that enhances the guest's dining experience rather than being pushy.

Problem Resolution : Whenever issues arise during service, the Food and Beverage Manager resolves them promptly and professionally.

This might include handling dissatisfied guests, addressing kitchen delays, or coordinating with other staff to find solutions.

• Attention to Detail : In fine dining, every detail matters. The Food and Beverage Manager ensures that the dining room is immaculate and properly set up, with attention to table settings, lighting, and overall ambiance.
• Collaboration with the Kitchen : Effective front-of-house and kitchen staff communication is essential. The Floor Captain liaises with the kitchen team to ensure orders are delivered accurately and in a timely fashion.
• Training and Development : The Food and Beverage Manager plays a role in training new front-of-house staff, ensuring they understand the restaurant's standards, service procedures, and best practices for customer interaction.
• Shift Management : The Food and Beverage Manager often handles opening or closing duties, which might involve managing cash registers, settling bills, or conducting shift briefings with the staff.
• Adherence to Regulations : The Food and Beverage Manager ensures that the restaurant complies with all health, safety, and sanitation standards and any local or industry-specific regulations.

Requirements :

• At least two years of fine dining experience or upscale restaurant setting
• At least two years of experience leading a restaurant team
• Great problem solver and attention to detail required
• Knowledge of wines is required
• Experience with supervising and coordinating the front-of-the-house team
• Previous experience in the food and beverage industry is essential

Company Perks and Benefits :

• We offer full benefits starting on day 61 (Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance, etc.
• 401-K Match after a year
• Vacation and Sick Time
• Employee Referral and Bonus Plan

Physical Demands :

An employee must meet the physical demands described here to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and hear.

The employee is frequently expected to stand for long periods, walk, climb stairs comfortably, use hands to finger, handle, or feel;

and reach with hands and arms and requires the ability to lift products occasionally, supplies of up to 50 pounds.

Additional Duties :

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, obligations, and activities may change at any time or without notice.

Affirmative Action / EEO Statement :

Goodstone Inn and Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Goodstone Inn and Restaurant is proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment or during employment.