Service Desk Support - TS required to apply; Washington DC; Junior to SMEBow Wave LLC • Washington, DC, US

Service Desk Support - TS required to apply; Washington DC; Junior to SME

Bow Wave LLC • Washington, DC, US

30+ days ago

Job type

Full-time

Job description

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves

technical problems.

Responds to telephone calls, email, and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution.

Ensures that all phases of help desk support are properly coordinated, monitored, logged,

tracked, and resolved appropriately.

These personnel serve as the first point of contact or troubleshooting hardware / software

PC and printer problems.

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Service Desk Support • Washington, DC, US

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