Cloud Support Engineer w FSP
Reston, VA
$130 - $140k salary
Looking for a candidate to work either days or swings. Some weekend work by be required. Candidate will be required to work on-site full time.
Opening is for Days or Swings. Service Desk will operate M-F 8am to 8pm. Swing shift hours are approximately 11 : 30am - 8pm.
Clearance level is TS / SCI w / FSP. Salary range is above default range due to clearance level needed Able to work and support swing shift hours as well.
Serve as a part of the incident management team in a 24x7 Cloud based environment. Diagnose, mitigate and / or escalate system issues to maintain a high level of system / platform availability.
Serve as a part of the Live Site work stream and will require an understanding of core Cloud system components and tools to diagnose issues.
Acts as an escalation point for more complex incidents.
- Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. Typically responds to the more complex incidents.
- Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
- Reviews system logs to identify and mitigate system issues.
- Leverages knowledge base to help troubleshoot, identify and resolve systems issues.
- Updates knowledge base troubleshooting guides and lessons learned as required.
- Documents incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
- Documents system issues resulting in system outages and coordinate change though change management process.
- Supports collaboration across operations, development teams and external partners.
- Supports tiger team calls to streamline knowledge sharing and timely resolution of system issues.
- Monitors solution performance according to client specification and SLAs. Serves as an escalation point on more complex issues.
Minimum Qualifications
- BS in Computer Science or other technical discipline is preferred.
- 3 years of operations experience providing application infrastructure support; 2 year performing system administrator support.
- Ability to maintain government clearance or investigation.
Other Job Specific Skills
- Experience with system administration support tools such as Windows / Linux
- Experience supporting a 24x7 cloud based environment
- Excellent interpersonal skills
- Strong oral and written communication skills
- Experience in supporting Cloud based environment and tools such as Azure / AWS
- Experience analyzing, troubleshooting, and providing solutions for technical issues
- Ability to collaborate with team members
- Strong organizational and multi-tasking skills
- Excellence in technical communications with both technical and non-technical peers
- Able to maintain professionalism under pressure
- Strong customer focus
- Exceptional problem-solving, analytical, and customer service skills
Cloud Engineer (Active Secret) - Security Clearance Required
Our team provides support for a campus-wide network, on-premise servers, on-premise storage, cloud compute and cloud storage. The Cloud Engineer will be 3 days onsite and 2 days WFH in Arlington, VA with the ability to telework two day per week. Engineering experience with cloud compute, storage and...
Acquisition Support Engineer - Security Clearance Required
Citizen with an active TS/SCI Clearance with Poly. Advanced Plans branch with the Systems Engineering and Integration (SE&I) Division. SE&I provides technical and programmatic support to define technical spacecraft and ground systems requirements, define a coherent acquisition strategy, and initiate...
Data Engineer Senior (TS/SCI with Poly required)
Required Experience: At least five (5) years of related experience in data engineering, technical analysis, technical targeting, or a similar relevant technical discipline. Deliver insights to help our clients turn data into action as a Data Engineer Senior at GDIT. As a Data Engineer Senior you wil...
Multimedia Technician - Studio & Conference Support - Active TS clearance Required Location: District of Columbia - 5 Days Fully Onsite
Provide technical support to voice, video, and data engineering staff to facilitate the integration of new systems and the upgrade/modernization of existing systems into the client’s infrastructure. Support shift work operations, with 8-hour shifts between 7 am and 6 pm, and weekends as needed (may ...
Data Engineer Advisor (TS/SCI with Poly required)
Required Experience: At least eight (8) years of related experience in data engineering, technical analysis, technical targeting, or a similar relevant technical discipline. Deliver insights to help our clients turn data into action as a Data Engineer Advisor at GDIT. As a Data Engineer Advisor you ...
Systems Engineer Advisor (TS/SCI with Poly Required)
The employees supporting our customers deliver unique, high-value mission solutions while effectively leverage the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Opera...
Cloud Support Engineer I - Swing (East Coast)
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. The Cloud Support Engineer will perform tasks such as:. Experience in supporting Azure/AWS cloud. Update knowledge base troubleshooting guides and lessons learned as required. ...
Adjudicator - Active TS/SCI /w Poly Required
Discuss cases with senior adjudicators, Team Chiefs, Branch management, Adjudications Board members, Polygraph Examiners, Background Investigators, Case Processing Personnel, Managers, and Customers to resolve information discrepancies or gaps. Each case will vary in the total tasks, time and effort...
DevOps Engineer w/ TS/SCI w/FS poly clearance
The candidate must have detailed experience with AWS and all of its resources (or least its main ones EC2, S3, and RDS), as well as very familiar with CloudFormation to create and maintain AWS resources. Above all else, the person must be a good team player with an eagerness to learn ...
Cloud Engineer - Active Top Secret (SCI Eligible)
Ampsight is seeking experienced Cloud Engineers with an active Top Secret Clearence (SCI Eligible) to join our dynamic team. As a Cloud Engineer, you will design/ integrate systems, create cutting-edge solutions optimized for Amazon Web Services (AWS), provide hands-on Cloud analytics and Machine Le...