Service Desk Support Analyst
HotFoot Recruiters has collaborated with a well-known Software Development Company i n Downtown Phoenix to seek talented Temporary Service Desk Support Analysts .
Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients.
Title : Service Desk Support Analyst
Pay Range : $21.00 / hour.
Work Hours : 5AM-2PM (1-hour scheduled lunch)
Location : Onsite, Downtown Phoenix
Type : Full-Time, Temporary Contract
Contract Terms : 3-4 Months (till mid-July)
Responsibilities :
- Provide phone support and handle email tickets for various technical issues, including resetting passwords, creating accounts in the system, and granting correct permissions.
- Utilize strong technical skills to troubleshoot and resolve customer inquiries efficiently and effectively.
- Maintain accurate records of customer interactions and technical issues using the company's ticketing system.
- Collaborate with internal teams to escalate complex technical problems and ensure timely resolution.
- Ensure smooth communication and problem resolution to clients.
- Provide excellent customer service by addressing inquiries promptly and professionally.
- Stay updated on company products and services to provide accurate information to customers.
Qualifications :
- 1+ years’ experience with phone support and data entry.
- Call center experience is preferred.
- Tech / computer savvy.
- Must be comfortable on the phone.
- Strong customer service experience.
- Ability to work independently and as part of a team.
- Excellent communication skills.
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