Desktop Support Technician

An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 9 person team supporting 3,000-4,000 internal users on a daily basis.

They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software.

The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics / sites when necessary.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

Must Haves :

• 3+ years of experience working in a Desktop Support Rolepreferably in an enterprise environment
• SME with Windows 10 and Windows 11
• Experience working off a ticketing system
• Experience with Mobile Device Management (MDM)preferably with InTune
• Strong customer service skills
• Experience with Active Directory
• Experience with SCCM
• Office 365 experience

Nice to Have Skills & Experience

Pluses :

• VOIP Experience
• Telecom experience with Avaya
• Azure experience
• Experience with Duo for 2 factor authentication
• Experience with Cisco AnyConnect (VPN)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.