Spa Receptionist / Attendant

Who We Are

The Edgewater Spa is Madison's Place for whole-body well-being. Our waterfront salon and spa offers a full range of services in a luxurious, lakeside environment - all delivered by professionally trained health and wellness professionals.

Whether your client is a local resident booking a spa day or a resort guest looking for a quick treatment, we offer something for everyone.

From massages and facials, group fitness classes and personal training, we invite our guests to come for an hour or stay for the day.

If they're looking for rejuvenation and relaxation, this is the place!

What We Accomplish Together

The Spa Receptionist can make a salon go from good to great. The Spa Receptionist plays a critical role as the face of the spa as they are the first face that clients see when they come in for appointments, and the last face they see on their way out.

Our Spa Receptionists are responsible for knowing all spa and fitness service and amenities, scheduling appointments, greeting guests, conducting tours of the spa and fitness center, checking guests in and out, in addition to coordinating guest experience prior to arrival.

Spa Attendants play a very important role in the overall functions of the Edgewater Spa. You will be responsible for knowing all services and amenities, greeting guests with a welcoming demeanor, conducting tours of the spa and fitness center, maintaining cleanliness throughout the facility, along with ensuring products are stocked and filled.

This position is an excellent opportunity to cross-train and develop into multiple important roles within our Spa!

What We Have

• Commission on retail including Spa gift shop & treatment related products.
• Flexible scheduling including days, nights and weekends.
• A comprehensive benefit package including Medical, Dental and Vision coverage as well as Paid Time Off, 401K contribution matching and voluntary life insurance.
• Discounts to our Spa and Restaurants as well as stays at affiliated hotels.
• Discounted onsite parking for full-time team members, discounted off-site parking for part-time team members, or supplied Madison Metro bus pass.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

What You Have

• Previous reception experience. Experience within a luxury spa or hospitality reception role is a plus.
• Previous Spa Booker software experience is a plus.
• Prior service and / or product sales experience.
• Able to use a computer and type quickly and efficiently.
• A caring, outgoing individual who is able to meet / exceed customer expectations.
• Excellent customer service skills with the desire to work in a team environment.
• Energy! The position is almost always standing, and consistently walking throughout our Spa areas to usher guests to and from different areas, greet Spa guests as they arrive, and answer phone calls as they come.

Our Attendants stay busy moving linens and other spa supplies to treatment areas to ensure they remain well-stocked!

Working Conditions

Ideal candidates will have availability to be scheduled to work Wednesday-Monday.

This position operates in a full-service spa and professional office environment. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and standard spa equipment, such as care products, massage table linens, cleaning equipment and supplies.

This position requires some evening / weekend work.

Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and is frequently required to stand;
• walk; use hands and fingers to handle or feel; and reach with hands and arms, occasionally required to sit; climb or balance;

and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 50 pounds and occasionally lift or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Location (city, state or zip code) You must select a location. Education status You must select an education status answer.

Seeking for You must select a seeking status answer.