B2B CollectionsAmerican City Business Journals • Charlotte, NC, United States
B2B Collections
American City Business Journals • Charlotte, NC, United States
8 hours ago
Job type
- Full-time
Job descriptionBasic understanding of collections process Understanding of trade receivables aging Ability to use MS Excel 2 years of collection experience preferred Ability to work well without close supervision and a "self-starter" Strong written and verbal communication skills with the ability to communicate effectively with all levels of operations and corporate personnel Basic problem solving Customer and team focus Professional "customer service" attitude
Principal Duties and Responsibilities
- Monitor assigned market aged receivables regularly.
- Responsible for inbound and outbound business-to-business collection calls
- Perform collection emails & calls each day
- Manage a portfolio of 12 to 17 markets.
- Work to achieve weekly collection goals / metrics
- Work with billing specialists and market staff on invoice discrepancies
- Maintain relationship with customers and market staff.
- Provide follow-up to customers and various departments by email & phone.
- Send customer invoices, recommend payment plans when appropriate.
- Recommend accounts for third party collections when necessary.
- Provide weekly feedback to management on difficult accounts.
- Process credit card payments
- Adhere to all company policies
Education and Experience Requirements
Skills and Competencies
Results oriented
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Collection • Charlotte, NC, United States