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Customer Service Return Agent - Charlotte Airport CLT

Customer Service Return Agent - Charlotte Airport CLT

Charlotte StaffingCharlotte, NC, US
3 days ago
Job type
  • Full-time
Job description

Return Agent Opportunity

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. The pay for this position starts at 14 / hour. This position is located at Charlotte Douglas International Airport (CLT) - 5400 Josh Birmingham Pwky. Charlotte, NC 28214. We offer a robust Benefits Package including, but not limited to : paid time off, employee discount, retirement savings plan, extended health benefits (medical, prescription drug, dental and vision), life insurance, training and development.

Schedules :

  • Tuesday : 8 : 00am to 6 : 00pm; Wednesday to Saturday : 10 : 00am to 8 : 00pm
  • Wednesday to Sunday : 8 : 00am to 6 : 00pm
  • Friday-Saturday : 4 : 00am to 2 : 00pm; Sunday-Monday : 6 : 00am to 4 : 00pm
  • Monday : 7 : 00am to 5 : 00pm; Thursday-Friday 6 : 00am to 4 : 00pm; Sunday 8 : 00am to 6 : 00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly 38 billion dollars in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities include :

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal.
  • Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage / loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality.
  • Perform miscellaneous job-related duties as assigned
  • Qualifications :

  • Must have 1 year of work experience with customer service responsibilities in the last 3 years.
  • Must have a valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI / DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old.
  • High School Diploma or G.E.D. required.
  • Enterprise Mobility / Enterprise Rent-A-Car / Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.

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    Customer Service Agent • Charlotte, NC, US

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