Company is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop / workstation installation and maintenance, server and application support, as well as help desk support.
Contract pricing to reflect Massachusetts State Contract ITS77 Full Service Cat 1.
- Applicant should have 1-3 years working experience in a direct / phone support position utilizing an online ticketing system.
- The successful candidate will have experience troubleshooting laptops, desktops, mobile devices and accessories. Experience supporting remote users via remote session and through step-by-step walk through instruction.
- Hardware troubleshooting should include component level (drive, screen, keyboard, etc.) repair / replacement of faulty devices.
- Software support should include building, configuring, updating, patching, and troubleshooting of all current desktop and server M.
S. Operating Systems, and applications.
- Connectivity experience should include VPN / remote access, TCP / IP, Ethernet, printing, Wi-Fi, and cellular based connections.
- Familiarity with offender management systems, various MA State hosted systems, and criminal justice applications is preferred.
- Schedule to be determined by The Director of Information Technology.
- Approximately 40hr / wk Vendor will report directly to Director of Information Technology
Qualifications :
- Include Qualifications / Licenses that pertain to the scope above Vendor must be CORI cleared
- Individual shall be responsible for providing their own vehicle for duties preformed under the contract.
- Individual must have a valid drivers license.
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