Airport attendant Jobs in Charlotte, NC

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

You will...

Directly oversee the staff of approximately 80-100 employees which include BSO Agents, BSO Supervisors, Baggage Handlers, Curbside Supervisors and Curbside Concierge Check-in Agents / Skycaps. Previous airline experience or Baggage Service Office experience is preferred.

This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.

• Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
• Maintain records on company technology and required airline materials
• Monitor, observe, coach and document the day-to-day activities of the operation and employees
• Ensure corporate and area management are informed of any deficiencies
• Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
• Respond to clients as well as corporate inquiries timely and effectively
• Schedule and staff a busy 365 day a year operation
• Manage / Supervise employees in accordance with company policy and practices / Provide progressive counseling for attendance and performance issues
• Monitor and manage payroll to ensure accuracy
• Facilitate and provide proactive customer / guest service
• Create a team-oriented environment with positive employee morale
• Identify and correct problems pertaining to productivity, standards and efficiency
• Ensure that all audits to include : HR, financial, and risk management achieve satisfactory results - identify and correct issues noted on audits
• Understand where applicable union contracts and develop effective working relationship with local labor unions
• Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management

You have...

Salary Range : $60,000 - $65,000 annually per year

Benefits :

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.