Collection specialist Jobs in Long Beach, CA

Training Specialist

At myKaarma, we're not just leading the way in fixed ops solutions for the automotive industrywe're redefining what's possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.

Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We're looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you're ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.

Role Description

As a Training Specialist, your primary responsibility is to ensure fixed operations personnel across our dealer network can fully leverage myKaarma's SLT product suite to maximize revenue and operational efficiencies. You will work directly with end usersincluding technicians, service advisors, BDC representatives, and managementto educate them on how and why their roles connect to myKaarma's full suite of products and services.

Training Specialists are expected to be subject matter experts (SMEs) in both myKaarma's product offerings and dealership fixed operations processes. This expertise allows you to communicate how utilizing myKaarma's solutions drives value effectively, improves efficiency, and enhances overall dealership performance.

The role involves conducting multiple training sessions daily for existing customers. After each session, you'll manage post-training steps, including scheduling follow-ups, documenting progress, and completing final product activations.

As a valued member of our Training Team, you will report directly to the Director of Field Implementation and collaborate closely with internal teams to deliver an exceptional training experience.

Key Responsibilities

• Thoroughly review Salesforce notes, deployment handoff details, and product specialist notes to anticipate potential challenges and proactively address them.
• Contribute to setting and achieving goals with dealership management, supporting the overall success of each implementation.
• Deliver detailed, role-specific training to dealership personnel, emphasizing the importance of product utilization before onsite training.
• Actively listen to the dealership's concerns and understand their needs, tailoring training approaches to ensure adoption and satisfaction.
• Maintain organized, concise records of training sessions, including written summaries and action items for ongoing outreach.
• Cross-functional collaboration with Deployment, Support, Product Managers, and other internal teams to resolve customer needs swiftly and effectively.
• Proactively communicate insights and feedback through clear, proactive communication channels to continuously refine and enhance the training process.
• Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.

Skills and Qualifications

• Preferred: 2 years of automotive dealership fixed operations experience as a Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent.
• Preferred: 2 years of automotive software consulting, installing/training experience or equivalent.
• Essential: Good communication skills, both written and verbal.
• Essential: Be well organized and respond with a sense of urgency internally and externally.
• Essential: Be adept at learning/absorbing new technologies and staying abreast of changes to our tool along with evolving dealer practices.
• Essential: This is a hybrid position that operates partially at myKaarma's Long Beach HQ. As a result, the candidate is expected to maintain a home office with the requisite hardware/software to perform this role effectively.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Total Rewards at myKaarma

At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our "Highly Aligned, Loosely Coupled" model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.

As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process.