Crm analyst Jobs in Kansas City, KS

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

US Technology, Infrastructure & Innovation (TI&I) spans the areas of Operations, Technology, Chief Security Office, Data Management Office, Procurement, Corporate Real Estate, and Governance & Oversight.

US TI&I enables the continuous transformation of our Bank by accelerating the shift to digital, strengthening operational resilience, simplifying what we do, improving CIBC's speed to market and protecting our Bank's assets. The teams work to maximize the investment in resources and technology while building an appropriate balance between high-touch client service and our fiduciary responsibility to protect CIBC, our clients, and our shareholders from undue risk.

You’ll identify and implement process improvements that enhance client experience and generate profitability. As a Senior Analyst, you’ll use your experience and direct client feedback to improve the quality of key processes that affect our clients. You’ll work closely with your team and help plan, develop, and implement a process strategy that will build the bank of the future.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview

How You’ll Succeed

You’ll enhance operational efficiency by leveraging select skills as required by evolving business needs, such as:

• Assessing current CIBC processes and making recommendations to reduce costs and error rates, improve client experience and decrease cycle time.

• Documenting detailed current state maps, conducting process analysis, and designing future state process and client journey flows using Microsoft Visio and other process mapping tools.

• Collaborating with team members and stakeholders to identify opportunities for process improvements and implement solutions.

• Defining project requirements and preparing project summary reports (e.g., postimplementation reviews and data gathering from operations center visits).

• Using Microsoft Office Suite to draft and present recommendations, plans, and results to management.

• Applying AI concepts to improve processes and your own personal productivity.

• Performing data collection activities and time studies, incorporating statistical analysis techniques.

• Conducting data analysis utilizing tools such as Python, VBA, Power Query, and Power BI.

Who You Are

• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work to deliver your best.

California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $50,000-55,000 USD in Chicago, Illinois based on experience and qualifications. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 8th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Business Analysis, Business Cases, Ensure Compliance, Group Problem Solving, Process Engineering, Process Improvements, Process Mapping, Project Support

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.