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Customer service representative Jobs in Kansas City, KS

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Customer service representative • kansas city ks

Last updated: 7 hours ago

Customer Service Representative

EML Payments Solutions Ltd (EPSL)Overland Park, Kansas, United States, 66204
Full-time
Quick Apply

EML Payments is a global leader in the fintech space.Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe.Our mission is to create awesome, instant, ...Show more

 • New!

Remote Customer Service Representative

NexRepMission, Kansas
Remote
Full-time

Remote Customer Service Representative.Remote, W-9 (Independent Contractor) .Become a Customer Service Representative, work from home, and set your own schedule while helping others!.If helping pat...Show more

Amazon Customer Service Representative (Remote)

TradeJobsWorkforce64151 Kansas City, MO, US
Remote
Full-time

An exciting opportunity awaits for a Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).Ensure compliance with safety and comp...Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLMission Hills, Kansas
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

Spanish Bilingual Limited Service Customer Service Representative

MaximusKansas City, KS, US
Full-time

Essential Duties and Responsibilities: - Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and esca...Show more

 • New!

Sales and Customer Service Representative Remote

HMG CareersKansas City, Missouri
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more

Customer Service Representative

PetSuitesShawnee, KS, US
Full-time

Customer Service Representative.Join our team and be the welcoming face of our luxury pet resort.Full-Time Customer Service Representative (internally called a Pet Host).NVA Pet Resorts is part of ...Show more

Customer Service Representative

Matt North - Farmers AgencyPrairie Village, KS, US
Full-time
Quick Apply

Our Customer Service Representative needs to.No prior experience is necessary.Apply for the position today by completing the form and completing the assessment.Annual Base Salary Based on Experienc...Show more

Remote Customer Service Representative – Product Testing

GLOCPAKansas City, Missouri
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Customer Service Representative (Travel Industry)

HjbtravelsKansas City, Missouri, United States
Remote
Full-time
Quick Apply

We are seeking a motivated and customer-focused.Customer Service Representative.This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in ...Show more

Customer Service Representative

XPOKansas City, KS, US
Full-time

What you'll need to succeed as a Customer Service Representative at XPO.Strong computer, typing and 10-key skills.Experience with Microsoft Office.Available to work a variety of shifts, including d...Show more

Remote Customer Service Representative

Hall AssociatesKansas City, Missouri
Remote
Full-time
Quick Apply

We're looking for a Remote Customer Service.As a Customer Service Representative, you will help drive the continued success by providing reliable and impeccable preventive maintenance service.You w...Show more

Customer Service Representative

U-HaulKansas City, Missouri
Part-time

Main St Ste 10, Kansas City, Missouri 64111 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Custo...Show more

Customer Service Representative

Commerce BankKansas City, MO, US
Full-time

The Customer Service Associate position provides a high level of customer service and support to our customers.They are trained to resolve customer inquiries on bank products, policies, regulations...Show more

Customer Service Representative

Border StatesKansas City, MO, US
Full-time

Be part of a growing, successful company in an exciting and challenging field.Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive reward...Show more

Customer Service Representative

ALISHA ELLIOTT AGENCY INC Farmers InsuranceKansas City, MO, US
Full-time
Quick Apply

Our Customer Service Representative needs to.No prior experience is necessary.Insurance licenses will be required.Apply for the position today by completing the form and completing the assessment.A...Show more

Customer Service Representative

ABC ImagingKansas City, Missouri, United States
Full-time

Customer Service Representative (Print Production & Client Support).Customer Service Representative at ABC Imaging.Act as the main liaison between.Collaborate with internal departments to ensure.Su...Show more

Remote Customer Service Representative – TurboTax

TurboTaxShawnee, Kansas
Remote
Full-time

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an additiona...Show more

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Customer Service Representative

Customer Service Representative

EML Payments Solutions Ltd (EPSL)Overland Park, Kansas, United States, 66204
7 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

EML Payments

EML Payments is a global leader in the fintech space. Headquarters is in Brisbane Australia, offices are located around the world including USA and Europe. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.


About the role

This position is responsible for handling all incoming and outgoing telephone/fax inquiries related to EML products and services. This position is responsible for researching and resolving issues reported by supported programs and technologies including shopping center employees, merchants and cardholders to ensure the highest level of customer satisfaction.

What you'll do

  • The Customer Service Representative role will be responsible for being self-directed in the following duties and responsibilities:
  • Answer a high volume of inbound calls and maintain a rapid response rate according to agreed Service Level Agreements (SLAs).
  • Make outbound calls to merchants, programs, or cardholders as needed
  • Professionally communicate in all formats, both internally and externally
  • Identify solutions to defuse customer frustration to minimize escalations to Team Leads and Managers whenever possible
  • Establish and maintain effective working relationships with customers and EML team members
  • Maintain regular consistent and professional attendance and punctuality
  • Language translations of documentation (if bi/tri-lingual)
  • Pursuit of personal development of professional skills and technical knowledge necessary for the effective performance of the role
  • Other duties as assigned

Qualifications

  • Bachelor’s degree and/or 2 years of equivalent work experience
  • Proficiency with Microsoft Office products (especially Teams, Word, Excel, and PowerPoint) and EML technology products (Atlas, Cardspot, Etc)
  • Excellent communication skills, including verbal, written and active listening
  • Strong problem solving and confident decision making skills
  • Diplomatic approach with tact, patience, courtesy, tolerance, and openness of mind
  • Knowledge of Customer Service procedures and solutions
  • Flexibility with schedules and deadlines
  • Able to work independently with minimal supervision and guidance
  • Maintain confidentiality of information, as appropriate
  • Perform detail-oriented work accurately with frequent interruptions
  • Open and adaptive to change
  • Supportive of department goals and priorities
  • Desire to drive improvements in team and customer efficiency


EEO Statement

Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.


We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.









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