Customer success manager Jobs in Richmond, CA

Company Overview

At Oaktown Spice Shop, our team members’ love of cooking and spices creates a personal, expert-inspired experience that helps our customers discover what remarkable dishes to make for dinner in a fun and enriching way. We strive to offer the highest-quality spices and small-batch spice blends in the Bay Area and Los Angeles.

We are also committed to being an inclusive, diverse and collaborative workplace where no problem is unsolvable, people can be themselves, earn competitive wages and have equal opportunities to grow. And we have fun! Our workplaces are inspiring and welcoming spaces for customers and staff alike.

Position Overview

In collaboration with the Accounts Manager and Customer Success Lead, the Customer Success Associate is responsible for interfacing with Oaktown’s customers across multiple channels : Online / Retail, Foodservice, and Corporate Clients. They will utilize email, phone, ShipStation, Fishbowl, and Zapiet to communicate and coordinate the flow of information to and from the customer. The Customer Success Associate maintains positive customer relations and coordinates various company systems to ensure requests are handled appropriately and in a timely manner. Additionally, they are responsible for daily upkeep of administrative tasks relating to the Accounts department and company-wide projects. Success in this role will rely on the ability to work independently, multitask, and proactively seek creative solutions to complex challenges.

This is a part-time position at 15-24 hours per week, with increased hours in November and December. Candidates will be expected to be available Thanksgiving week (November 24-28) and Christmas / New Years weeks (December 22 - January 2), excluding company holidays. Time off requests during these windows might not be granted. This position is in-person at our warehouse in Berkeley.

Key Duties (May include, but are not limited to) :

GENERAL

• Portray a positive company image and engage in professional and friendly communications with customers.
• Serve as a liaison with the Production team to support on time and accurate fulfillment of Foodservice, Wholesale, and Online / Retail orders.
• Escalate customer issues appropriately and keep management informed of any ongoing issues or requests.

ONLINE / RETAIL

FOODSERVICE; WHOLESALE

ADMINISTRATIVE

Required Knowledge, Skills, and Experience

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Additional Physical Requirements

Critical features of this job are described above. This job description is not intended to be an exhaustive list of all responsibilities and duties or skills and knowledge required and does not prescribe or restrict duties and responsibilities that may be assigned. This job description is subject to change at any time.

For purposes of the Americans with Disabilities Act (ADA), the essential functions of this job may not be described fully here. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Pay for this position is $20 / hour with a pay range of $20-$26 / hour.

Everyone is welcome at Oaktown Spice Shop. As an inclusive workplace, our employees are comfortable bringing their authentic selves to work. We know that diverse perspectives have a positive impact on our products, customer service, employees and community.

We offer competitive wages, annual bonuses and a generous employee discount for all employees. All employees are encouraged to take advantage of our Employee Assistance Program (EAP). Full-time employees are eligible for paid time off and health, dental and vision benefits. All permanent employees are eligible for our matching retirement savings program. We’re proud to support local Bay Area community organizations, local businesses and contribute to the local economy.

We take job safety and the health of our team seriously. All employees are trained in proper food handling techniques and are given appropriate protective gear. We have an ample sick time policy.

If you work at Oaktown Spice Shop, you'll be empowered to learn and you'll have fun doing it! As a growing small business, we love to promote from within and offer long-term career opportunities for our team.