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Senior Field Property Claim Resolution Specialist, Large Loss

When a policyholder's home is unlivable, they need more than a claim number - they need someone who knows exactly what to do next. That's you.

As a Senior Field Claim Resolution Specialist, you'll take on Liberty Mutual's most complex property losses, often severe damage that leaves a family unable to stay in their own home. You'll investigate the loss, determine coverage, scope the damage on-site and guide policyholders through every step of getting back on their feet, all with minimal oversight and a high degree of trust in your judgment.

Reliable attendance and full engagement during training aren't optional here - they're the foundation everything else is built on. Show up, lean in and you'll be ready for what this role asks of you.

Ideal candidate will reside in the San Francisco/Bay Area up to Sacramento Market. 75% travel required.

What you'll do:

• Investigate high-severity property losses, determine coverage and adjust every aspect of the claim to the dwelling and other structures.
• Manage a pending of complex, high-exposure claims with minimal supervision
• Inspect loss sites in person, write appraisals for dwelling repairs and issue payment to policyholders where possible
• Independently scope large losses and partner with Liberty's network contractors throughout the appraisal process
• Certify and re-inspect Liberty-referred contractors and independents as needed
• Walk policyholders through coverage, help them itemize damages and coordinate emergency repairs and additional living arrangements
• Coordinate vendors, contractors, emergency repair crews, cleaning services and replacement providers, to keep recovery moving
• Spot suspicious losses, recommend SIU referrals and support SIU's investigation when called on
• Step into catastrophe duty when needed, which may include supporting CAT operations, overseeing quality control on independents and troubleshooting high-profile cases (heavy travel included for CAT fieldwork)
• Mentor property team members as a technical resource, and step in for your claims team manager when needed

Ideal Experience Includes:

• 4+ years experience handling complex property claims

Why Liberty Mutual:

You'll work with real independence on some of the toughest claims we see, backed by a team that trusts your expertise and a company that's spent over a century helping people move forward after loss. If you're ready to bring your skills to the moments that matter most, we'd love to have you.

Qualifications:

• Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
• Knowledge of coverages provided within various homeowner policies.
• Demonstrated ability to handle claims of the highest complexity and exposure. Prior contracting experience preferred.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Proven ability to provide exceptional customer service.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems, and analytical skills.
• Completion of advanced property training required.
• The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us:

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco