Loss prevention manager Jobs in Los Angeles, CA

Job Summary

As a loss prevention market manager (LPMM), you collaborate with your assigned stores ensuring a safe and secure environment by identifying safety issues, assessing risks and empowering the stores to make the appropriate changes. You partner to develop, implement and manage company inventory shrink initiatives that will reduce shrink and enhance the financial performance of the stores. You support the annual physical inventory of the stores ensuring the integrity of the inventory. You analyze data with the goal of identifying issues and trends as they relate to both internal and external theft. An LPMM proactively partners with the stores through regular store visits and reporting and by providing enhanced training on LP initiatives when needed. You lead a team of market investigators and leverage their expertise across the market to ensure successful day-to-day programs and implementation of key initiatives. You quickly adapt to changing situations and provide clear communication to support store teams.

An employee in this position can expect an annual starting rate between $90,000 - $100,000 depending on experience, seniority, geographic locations, and other factors permitted by law.

What You Do

• Manage and ensure all physical security standards are in place and communicate any risk exposures to Home Office Loss Prevention partners.
• During in-store and / or virtual visits, actively walk the sales floor to identify merchandise protection opportunities and to ensure the sales floor is safe and free from hazards. If needed, coach bookselling team in the moment regarding these areas.
• Manage the execution and ongoing maintenance of the shrink reduction and LP awareness programs and measure results.
• Investigate and help resolve inventory integrity issues by working with business partners for appropriate resolution.
• Manage data analytics for your assigned stores by regularly analyzing and reviewing trends and providing recommendations to prevent future incidents.
• Assess compliance with Loss Prevention programs and identify areas of potential risk and gaps between actual performance and company standards.
• Advise and manage all Loss Prevention issues by partnering with field management to determine impact, resolution and preventive measures on all shrink and quality of life issues.
• Tailor and manage Loss Prevention programs for the market and train, educate and motivate store teams on safety, shrinkage reduction and all other loss prevention procedures.
• Develop excellent market investigators, providing them with motivation, feedback, development and realistic goals that align with the needs of the stores.
• Write and review incident summaries and investigative reports that are timely, concise and accurate.
• Respectively, manage internal and external investigations, including apprehending shoplifters and interviewing employees.
• Ensure that the Loss Prevention programs align / support our five bookstore principles (i.e., Presentation, Commerciality, Section Detail, Localization & Sense of Theater).
• Manage the preparation, execution and reconciliation of the physical inventory process and provide oversight and guidance to respective stores.
• Manage all health and safety issues by partnering appropriately and escalating when needed.
• Use remote working technology (Teams, Outlook 365, etc.) and select travel to support the above.

Knowledge & Experience

Strong in-person and telephone interview skills are required.

Expected Behaviors

EEO Statement

Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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