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Microstrategy developer Jobs in Chicago, IL
Customer Success Manager
MicroStrategy IncorporatedChicago, IL, US- Promoted
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Edge GlobalChicago, Illinois, USACustomer Success Manager
MicroStrategy IncorporatedChicago, IL, USJob Description
The Role : As a Customer Success Manager, you will manage MicroStrategy's accounts. You will build strong relationships at multiple levels across the account as serve as a trusted advisor to your customers, know their company and industry well and be a strategic partner in optimizing their use of the MicroStrategy platform to achieve their business goals. You will ensure the highest customer satisfaction. You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform. Qualified candidates must be located in West or Centraol timezones.
Key Responsibilities :
Customer Onboarding :
Guide new customers through the onboarding process, ensuring smooth and successful implementation.
Account Management :
- Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.
- Conduct regular check-ins with customers to understand their evolving needs and challenges.
- Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization.
Financial Management :
Customer Advocacy :
Product Training and Education :
Ensure customers are fully trained and share opportunities for additional education on new features and products.
Issue Resolution :
Renewals and Upselling :
Customer Feedback and Insights :
Metrics and Reporting :
Qualifications
Additional Information