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Program evaluation Jobs in Seattle, WA

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Program evaluation • seattle wa

Last updated: 5 hours ago

Applied Scientist, Support Agent Intelligence and Evaluation

Amazon.com Services LLCSeattle, Washington, USA
Full-time

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses.Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising,... Show more

Program Supervisor 1 Cascade Women's Program

Lutheran Community Services NorthwestSeattle, WA, United States
Permanent

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW).Compass is guided by the belief that "Everyone Deserves ... Show more

Program Manager

RIT SolutionsSeattle, WA, United States
Full-time

Location Details: -Location: 1st Choice is Seattle.The team is primarily based in Seattle and San Fran.This position is an opportunity to be part of the Engagement Experiences and Platforms organiz... Show more

Program Manager

Aditi ConsultingSeattle, WA, United States
$90.00 hourly
Full-time

Senior Technical Program Manager.Company is seeking a Senior Technical Program Manager to spearhead a pivotal finance transformation initiative focusing on Teradata deprecation.This role involves c... Show more

Program Management

TechTammina LLCSeattle, WA, United States
Full-time

At least 7 years of experience in project management including project scoping, estimation, scheduling, team and client interfacing, risk management, knowledge management, quality, compliance track... Show more

Systems Program Manager, Global Procore Program

Amazon Data Services, Inc.Seattle, Washington, USA
Full-time

Amazon is looking for a Systems Program Manager to manage configuration, act as an SME on system capabilities, and serve as a primary point of contact for a third party cloud-based construction man... Show more

Program Manager

Keylent, Inc.Seattle, WA, United States
Full-time

To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.Interface and engage with cu... Show more

Program Manager

KaavSeattle, WA, United States
Full-time

Retail Technology Hardware Program Manager.The Retail Technology Hardware (RTH) and New Store Openings (NSO) team plays a pivotal role within our organization, ensuring that our retail locations ar... Show more

Senior Government Consultant - Program/Waiver Evaluation & Implementation Specialist

Marsh & McLennanSeattle, WA, United States
Full-time

Government Consultant Program/Waiver Evaluation Specialist.We are seeking a talented individual to join our Government Health Services Consulting (GHSC) team at Mercer, a Marsh business.This can b... Show more

 • New!

Senior Program Officer, Measurement, Learning, & Evaluation (9 month LTE)

Gates FoundationSeattle, WA
$173,000.00 yearly
Full-time

We are the largest nonprofit fighting poverty, disease, and inequity around the world.Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance... Show more

Program Analyst

US Government JobsSeattle, WA, United States
Permanent

Tege - Tax Exempt/Government Entities.A description of the business units can be found at:.This job/announcement is open to current permanent IRS competitive service employees in TEGE - Tax Exempt/... Show more

Program Manager

Zortech SolutionsBellevue, WA, United States
Full-time

The Retail Technology Hardware (RTH) and New Store Openings (NSO) team plays a pivotal role within our organization, ensuring that our retail locations are equipped with the latest technology and h... Show more

Program Manager

StaffingSeattle, WA, United States
Full-time

Location: Seattle Based client Seattle 3 days office is must to have Rate get me what you have -open.Enterprise Integration experience.Financial and Reporting experience.Strong communication and ... Show more

Head of Intake & Evaluation

The Advocates - Driggs, Bills & DaySeattle, WA, United States
Full-time

The Advocates are a rapidly growing personal injury law firm with branches across the United States.We are dedicated to representing victims of accidents with professionalism and respect.Our team g... Show more

Program Manager

TaniumBellevue, WA, United States
$144,000.00 yearly
Full-time

Tanium is actively seeking a Program Manager to own the program management of product development activities from ideation through go-to-market for their assigned portfolio, partnering closely wi... Show more

Evaluation and Process Improvement Strategic Advisor

Seattle StaffingSeattle, WA, United States
$56.57 hourly
Full-time

Strategic Advisor, Evaluation & System Improvement.Aging and Disability Services (ADS) works to ensure that older adults and adults with disabilities can live safely, independently, and with dignit... Show more

Program Coordinator

Peregrine TeamSeattle, WA, United States
Full-time

Program Operations Coordinator.We are seeking a highly organized and detail-oriented professional to support program operations and community initiatives.This role plays a key part in ensuring effi... Show more

Program Manager

ITL USABellevue, WA, US
Full-time

A visionary leader responsible for driving transformation and service delivery programs by establishing integrated delivery & governance for the leading global clients.The successful Program Manage... Show more

Program Manager

Software Technology, Inc.Seattle, WA, United States
Full-time

Manage holistic program progress, budget, milestones, communications, risks, issues, and dependencies.Lead development and execution of program management documentation.Collaborate with internal an... Show more

Program Mgr

Omni InclusiveSeattle, WA, United States
Full-time

Good experience in managing Agile programs.Governance, Reporting, Performance metrics to be owned and delivered.Manage multi shore teams including offshore, onsite and client stakeholders.Manage a ... Show more

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Applied Scientist, Support Agent Intelligence and Evaluation

Applied Scientist, Support Agent Intelligence and Evaluation

Amazon.com Services LLCSeattle, Washington, USA
11 days ago
Job type
  • Full-time
Job description
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers.

Millions of advertisers rely on Amazon's self-service support experience to resolve issues, unblock campaigns, and grow their business. Our Support Agents team is building the science behind intelligent, conversational support — systems that understand advertiser intent, retrieve the right knowledge, generate accurate answers, and know when to escalate. We serve ~2M monthly active advertisers across dozens of locales and languages, and every percentage point of improvement in resolution quality translates directly into advertiser success and retention.

We are seeking an Applied Scientist to help enhance and scale our support agent capabilities. You will build and improve models that power advertiser-facing interactions, contribute to our evaluation framework, and work alongside senior scientists and engineers to ship science into production.

A day in the life
1. Enhance support agent capabilities across the broad suite of Amazon Advertising products — expanding coverage, depth of resolution, and advertiser task completion across Sponsored Products, Sponsored Brands, DSP, AMC, and more
2. Design and own the evaluation framework for agent quality — including automated LLM-based scoring of answer correctness, confidence calibration, and conversation-level resolution signals
3. Develop novel metrics that capture whether advertisers actually got the help they needed (beyond surface-level deflection rates)
4. Build and improve retrieval and generation models that power real-time advertiser interactions under strict latency SLAs
5. Drive multilingual science — improve non-English resolution rates through cross-lingual retrieval, translation quality modeling, and locale-aware evaluation
6. Partner with product, engineering, and business teams to productize research and inform roadmap decisions with data

About the team
This role sits within Amazon Advertising's broader Agentic Intelligence organization — a community of multiple Applied Science and Engineering teams building the next generation of AI-powered experiences for advertisers. You'll have access to Principal Engineers and Principal Applied Scientists to pressure-test ideas and elevate your work. The team is cross-functional — scientists and engineers work shoulder-to-shoulder, from problem framing through production deployment.

BASIC QUALIFICATIONS

- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing

PREFERRED QUALIFICATIONS

- Experience using Unix/Linux
- Experience in professional software development
- Experience in advertising

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.