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Program evaluation Jobs in Seattle, WA

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Program evaluation • seattle wa

Last updated: 15 hours ago

Applied Scientist, Support Agent Intelligence and Evaluation

Amazon.com Services LLCSeattle, Washington, USA
Full-time

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses.Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising,... Show more

Program Manager

Anveta, IncSeattle, WA, United States
Full-time

DEPARTMENT: Project Management Office (PMO) REPORTS TO: Director, Project Management Office TYPE OF POSITION: Contract HOURS 40/week LOCATION Seattle or New York GENERAL DESCRIPTION The Program Man... Show more

Program Specialist

Summit Public SchoolsSeattle, WA, United States
$101,314.00 yearly
Full-time +1

Diverse Learner Program Specialist.The Diverse Learner Program Specialist plays a critical role in empowering special education teachers and site administrators to ensure that all Summit Public Sch... Show more

Program Coordinator

ValenceSeattle, WA, United States
Full-time

Location: Seattle, WA & Everett, WA.Schedule: Monday - Friday 9am - 5:30pm.The Program Coordinator / New Program Integrator serves as the primary point of contact for new and transitioning aerospac... Show more

Program Analyst

Treasury DepartmentSeattle, WA, United States
Full-time

The following are the duties of this position at the full working level.If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to le... Show more

Systems Program Manager, Global Procore Program

Amazon Data Services, Inc.Seattle, Washington, USA
Full-time

Amazon is looking for a Systems Program Manager to manage configuration, act as an SME on system capabilities, and serve as a primary point of contact for a third party cloud-based construction man... Show more

Program Manager

Keylent, Inc.Seattle, WA, United States
Full-time

To manage complex customer projects from design and development to production with end to end delivery responsibility; ensuring delivery excellence and customer delight.Interface and engage with cu... Show more

Senior Program Officer, Measurement, Learning, & Evaluation (9 month LTE)

Gates FoundationSeattle, WA
$173,000.00 yearly
Full-time

We are the largest nonprofit fighting poverty, disease, and inequity around the world.Founded on a simple premise: people everywhere, regardless of identity or circumstances, should have the chance... Show more

Program Manager

ApolisSeattle, WA, United States
Full-time

We are seeking an experienced Program Manager to lead a large-scale enterprise program in a multi-shore delivery environment.The ideal candidate will have extensive experience managing Agile progra... Show more

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PROGRAM ASSOCIATE

Seattle Indian Health BoardSeattle, WA, United States
$22.00 hourly
Full-time

Location 611 12th Avenue South, Seattle, WA, 98104, United States. Show more

Head of Intake & Evaluation

The Advocates - Driggs, Bills & DaySeattle, WA, United States
Full-time

The Advocates are a rapidly growing personal injury law firm with branches across the United States.We are dedicated to representing victims of accidents with professionalism and respect.Our team g... Show more

Evaluation and Process Improvement Strategic Advisor

Government JobsSeattle, WA, United States
$56.57 hourly
Full-time

Aging and Disability Services (ADS) works to ensure that older adults and adults with disabilities can live safely, independently, and with dignity in their communities.Through partnerships across ... Show more

Program Manager

VDart IncSeattle, WA, United States
Full-time
Quick Apply

Job Title: Program Manager<br /> Location: Seattle, WA (Onsite)<br /> Job Type: Contract</b></p> <p style="margin-bottom:11px"><b>Top Must Have's:... Show more

Program Manager

Georgia IT, Inc.Seattle, WA, United States
Full-time

Location: Seattle Based client Seattle 3 days office is must to have Rate get me what you have -open.Enterprise Integration experience.Financial and Reporting experience.Strong communication and ... Show more

Evaluation and Process Improvement Strategic Advisor

Seattle StaffingSeattle, WA, United States
$56.57 hourly
Full-time

Strategic Advisor, Evaluation & System Improvement.Aging and Disability Services (ADS) works to ensure that older adults and adults with disabilities can live safely, independently, and with dignit... Show more

Program Manager

PEMCOSeattle, WA, United States
$154,845.00 yearly
Full-time +1

At PEMCO we're all about people our customers, our employees, and the community.We're a mutual insurance company owned by our Northwest policyholders.We provide auto, home, renters, and boat cover... Show more

Program Manager

SamprasoftSeattle, WA, United States
Full-time

Retail Technology Hardware Program Manager.The Retail Technology Hardware (RTH) and New Store Openings (NSO) team plays a pivotal role within our organization, ensuring that our retail locations ar... Show more

Program Manager

Ztek Consulting INCSeattle, WA, United States
Full-time
Quick Apply

Job Title: Program Manager<br /> Duration: 6-12 months<br /> Location: Onsite/Hybrid - Seattle, WA <br /> Work Type: <br /> Rate: Pay range offered to a successful candidat... Show more

Program Manager

ExperisSeattle, WA, United States
Temporary

Our client, a leading organization in the technology and infrastructure support sector, is seeking a Program Manager to join their team.As a Program Manager, you will be part of the Infrastructure ... Show more

Program Manager

ActalentSeattle, WA, United States
$85.00 hourly
Full-time

Program Manager Decarbonization Standards & Sustainability Advocacy.The Program Manager will lead and coordinate decarbonization standards and sustainability advocacy initiatives across global car... Show more

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Applied Scientist, Support Agent Intelligence and Evaluation

Applied Scientist, Support Agent Intelligence and Evaluation

Amazon.com Services LLCSeattle, Washington, USA
7 days ago
Job type
  • Full-time
Job description
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers.

Millions of advertisers rely on Amazon's self-service support experience to resolve issues, unblock campaigns, and grow their business. Our Support Agents team is building the science behind intelligent, conversational support — systems that understand advertiser intent, retrieve the right knowledge, generate accurate answers, and know when to escalate. We serve ~2M monthly active advertisers across dozens of locales and languages, and every percentage point of improvement in resolution quality translates directly into advertiser success and retention.

We are seeking an Applied Scientist to help enhance and scale our support agent capabilities. You will build and improve models that power advertiser-facing interactions, contribute to our evaluation framework, and work alongside senior scientists and engineers to ship science into production.

A day in the life
1. Enhance support agent capabilities across the broad suite of Amazon Advertising products — expanding coverage, depth of resolution, and advertiser task completion across Sponsored Products, Sponsored Brands, DSP, AMC, and more
2. Design and own the evaluation framework for agent quality — including automated LLM-based scoring of answer correctness, confidence calibration, and conversation-level resolution signals
3. Develop novel metrics that capture whether advertisers actually got the help they needed (beyond surface-level deflection rates)
4. Build and improve retrieval and generation models that power real-time advertiser interactions under strict latency SLAs
5. Drive multilingual science — improve non-English resolution rates through cross-lingual retrieval, translation quality modeling, and locale-aware evaluation
6. Partner with product, engineering, and business teams to productize research and inform roadmap decisions with data

About the team
This role sits within Amazon Advertising's broader Agentic Intelligence organization — a community of multiple Applied Science and Engineering teams building the next generation of AI-powered experiences for advertisers. You'll have access to Principal Engineers and Principal Applied Scientists to pressure-test ideas and elevate your work. The team is cross-functional — scientists and engineers work shoulder-to-shoulder, from problem framing through production deployment.

BASIC QUALIFICATIONS

- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing

PREFERRED QUALIFICATIONS

- Experience using Unix/Linux
- Experience in professional software development
- Experience in advertising

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.