Software consultant • madison wi
Location: Madison, Wisconsin (Remote) Employment Type: Contract to Perm.We are seeking an analytical, self-directed Customer Journey Consultant to support a new initiative focused on mapping and im... Show more
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We are seeking an energetic and optimistic individual to help further the reach and impact of the Wisconsin Focus on Energy New Construction program.The Building Performance Consultant will play an... Show more
The average salary range is between $ 92,042 and $ 157,500 year , with the average salary hovering around $ 119,844 year .
Location: Madison, Wisconsin (Remote) Employment Type: Contract to Perm
Role Overview
We are seeking an analytical, self-directed Customer Journey Consultant to support a new initiative focused on mapping and improving the end-to-end customer servicing experience. This role will operate at both a detailed execution level, including process mapping and data analysis, and an executive communication level, focusing on visual storytelling and recommendations. The position involves working cross-functionally to document customer journeys, analyze operational data, and surface insights that drive improvements in self-service adoption and efficiency.
Key Responsibilities
Required Qualifications
Experience: A strong background in Business Analysis, Customer Journey Mapping, or Operational Consulting is required. Candidates should have experience working in customer-facing or customer-servicing organizations. Insurance industry experience is not required. The role requires proven ability to break down complex processes and document them visually, along with experience using data to drive decisions.
Technical Skills: Candidates must have a high comfort level working with data in Excel, including pivot tables and basic analysis, and the ability to conceptually connect multiple data sources. Experience creating clear, professional PowerPoint presentations for leadership audiences is necessary.
Professional Skills: The role demands strong communication skills with the ability to elevate detailed analysis into executive-level insights. The ideal candidate can independently identify issues, ask probing questions, and pursue answers without heavy structure, while maintaining close alignment with a senior stakeholder.
Compensation & Benefits
The anticipated pay range for this position is $60.00 to $70.00 per hour. The salary range for a permanent conversion is anticipated to be between $120,000.00 and $135,000.00 annually. Please note that the final pay rate will be determined based on a variety of factors, including the candidate's experience, qualifications, and location. This position may be eligible for benefits.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
