Technical communicator Jobs in Springfield, MO

Manager Of Deposit Product Development

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Our Core Development team is excited to announce a leadership opportunity for a Manager of Deposit Product Development, overseeing all SilverLake and CIF 20/20 deposit product initiatives. This role is ideal for someone with deep deposit application experience who is ready to guide the future direction of our deposit solutions, shape product enhancements, and serve as a key voice for our customers. You will lead a team of talented Business Analysts, collaborate closely with financial institutions to understand their evolving needs, and partner with development teams to bring meaningful product features to life. You'll also represent Jack Henry at Regional user groups and National Jack Henry conferences speaking and presenting upcoming enhancements and strengthening relationships within our customer community.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO, Louisville, KY; Birmingham, AL; or Charlotte, NC.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Directs, designs and implements a comprehensive product management strategy for a specific product or group of products from product definition and planning through production and release.
• Creates and maintains the product vision/roadmap; directs those involved in the design, modification, and evaluation of all phases of a specific product or group of products from product definition through production and release.
• Oversees the interaction with other internal organizations such as development, quality, marketing, etc. as the product(s) move to completion.
• Ensures that products meet specifications and quality goals. Formulates and executes long-term plans for cost/profit control.
• Manages accurate tracking of statistics of product adoption by customer base and translates feedback into enhancement recommendations.
• Serves as a resource within the user community (e.g., focus groups, ESP, customer fact finding, etc.)
• Promotes use of new technologies and industry-leading trends to product management activities.
• Reviews alpha and beta program definitions, and oversees execution.
• Oversees a smooth turnover to implementation or support organizations that includes planning, training and hand off, and the rollout of marketing plans/campaigns.
• Provides resources for standard demonstrations, occasional participation in customer demonstrations, and to internal sales
• Promotes investigation and application of new technologies and industry trends to product management activities.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 4 years of experience in loan operations, loan servicing, loan processing, lending product management, business analysis, or related banking functions.
• Strong knowledge of consumer, commercial, mortgage, or agricultural lending processes, including loan origination, servicing, collateral management, payment processing, and regulatory requirements.
• Experience working with banking software, product management activities, or business requirements within a loan-focused environment.
• Excellent communication and presentation skills, with the ability to work effectively with customers, business stakeholders, and technical teams.
• Ability to travel up to 10% for internal meetings, conferences, user groups, and customer engagements.

What would be nice for you to have:

• Experience working in or alongside software development or engineering teams.
• Demonstrated leadership skills, including leading projects, initiatives, workgroups, or cross-functional team.
• Familiarity with Jack Henry lending solutions, including SilverLake, CIF 20/20, or other Jack Henry core applications.
• Experience with loan origination systems, loan servicing platforms, document management solutions, or lending-related integrations.
• Background in technical product management, system integrations, APIs, or platform-based banking solutions.
• Experience developing product roadmaps, writing business requirements, and participating in Agile or hybrid development environments.
• Strong analytical and problem-solving skills with the ability to evaluate complex lending and regulatory requirements.
• Experience presenting to customers, executives, user groups, or industry organizations.
• Knowledge of lending regulations and industry standards, such as fair lending, consumer lending compliance, mortgage servicing requirements, or commercial lending practices.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.