Technical communicator Jobs in Springfield, MO

We’re looking to grow our Engineering Team at NLS!

Are you ready to lead the charge as our Solutions Engineer Technical Lead? You’ll be the ultimate chameleon of our team, adapting seamlessly to every challenge that crosses our path. Armed with your profound Duck Creek expertise, you’ll be our problem-solving maestro, analyzing requirements, tackling complex tasks with finesse, and leading communication with your team, our clients, and our third-party partners to make sure every project delivers.

Imagine this: You’ll lead client conversations, decipher business needs, manage expectations, and make sure every solution ties back to real business goals. You’ll weave ManuScript magic for Duck Creek integrations, set the gold standard for best practices, development workflows, and meticulous documentation, and put AI and modern tools to work so your team moves faster and makes smarter decisions. Your technical prowess spans an array of languages and tools, from .NET and C# to SQL, Azure Cloud Services, and beyond. Microsoft Office 365? You’ve got it down to an art. But it’s not just about tech; your communication skills are exceptional, your attention to detail is unmatched, and your ability to lead and inspire is legendary.

Whether you’re a self-motivated solo act or a collaborative team player, you thrive in both worlds, and you can do it remotely or from one of our offices in Springfield, MO, Puerto Rico, or Honduras. You’re the one who takes ownership of customer issues and champions them to resolution. A bachelor’s degree in Business or Computer Information Systems is great, but we’re also open to your impressive experience taking the lead. With 6-10 years of Duck Creek mastery and a deep understanding of Author, Express, Server, User Admin, Party, and the integrations that tie them together, you’re the guiding light that ensures our clients’ future capabilities meet every functional and technical demand.

If you’re ready to lead with wisdom, engineer with brilliance, and navigate the Agile landscape with finesse, come join us at NLS, where we’ll build the future of Insurtech, one solution at a time!

*We know you care about benefits and perks, so feel free to scroll down to that section, and then scroll back up to learn more about this role.

What You’ll Do:

• Lead client interactions by clarifying needs, managing expectations, and ensuring solutions align with business goals, while leveraging tools and technology, including AI, to improve team efficiency and decision-making

• Work with clients and team members to understand and interpret business requirements, evaluate those requirements via a technology solution, and present that solution back to both the business and IT teams

• Develop & maintain Duck Creek integrations utilizing a ManuScript-first approach

• Help set best practices and development workflow, including code reviews, testing, and documentation

• Provide expertise which will help drive the sign-off of a technology solution, including requirements, design, and timelines

• Assist the project team in the planning and design approaches, such that the future capabilities meet the functional and technical demands of the client

• Teach and mentor the development team on ALL aspects of the Duck Creek platform, in both team and client-facing settings

What You’ll Bring:

• Knowledge of multiple programming languages/technologies such as .NET, C#, XML, XSLT, HTML, SQL, SSIS, RESTful API, WCF Services, Microservices, and PowerShell

• Knowledge of Azure Cloud Services including B2C, API Management, Key Vault, Storage, SQL, Cosmos, and App Insights

• Experience with Microsoft Office 365 (required)

• Excellent written and verbal communication skills, with a sharp eye for accuracy and detail

• Highly motivated, team player, and self-starter attitude

• Ability to work independently and in a team environment

• Strong organizational, prioritization, and time management skills

• Willingness to take ownership of customer issues and see them through to resolution

• Bachelor’s degree or higher in Business or Computer Information Systems preferred; relevant work experience accepted

• 6-10 years of experience with the Duck Creek platform, including a deep understanding of Author, Express, Server, User Admin, Party, and the various integrations

• Hands-on experience in Example Author (Fields, Pages, Forms, Tables) and Example Debugging Tools (TraceMonitor, ExampleUtil including TSV, Data Tester)

• 5+ years of experience in engineering, designing, and implementing large and complex systems and application architectures

• Full knowledge of the Software Development Life Cycle, including Agile environments

• Availability to work full-time, primarily Monday through Friday, 8AM-5PM local time, with flexibility to work outside those hours and travel as needed

Why join NLS?

Bring your authentic self to the Next Level Solutions team! Go-getter. Learner. Team Oriented.

If this sounds like you, consider joining our team! Our culture is what makes us who we are. We work hard, but we have fun doing it! We believe that knowledge should be shared. Shared knowledge fosters our collaborative workplace culture, where our people work together towards achieving company goals. This environment promotes continuous learning and professional development.

At NLS, our mission is to “Do Good Work” for our clients, our employees, and our communities. We have experienced incredible growth and will continue this trend by investing in our most important resource: our people. If you are looking to join a fun and friendly company with a great team environment, room for advancement, and the opportunity to make a difference, we’re hiring!

The Benefits & Perks:

• Competitive salary package with an annual bonus

• Comprehensive and inclusive health benefits

• Flexible working arrangements

• Opportunities for internal advancement and career development

• Relaxed office environment with casual dress code

• Company sponsored activities and team building events

• PTO & paid company holidays

• Traditional & Roth 401k with a 5% company match

• Physical and mental wellness program

Our Awards:

• 2025 Duck Creek Partner of the Year – North America

• 2021 SBJ Dynamic Dozen #1 Company

• 2022 SBJ Dynamic Dozen #1 Company

• 2023 SBJ Dynamic Dozen #2 Company

• 2021 417 Best Place to Work

• 2022 417 Best Place to Work

• 2023 417 Best Place to Work

• 2022 Top COO

• 2023 Puerto Rico Employer of Choice

• 2023 SBJ 40 Under 40 Honoree

• 2024 SBJ 40 Under 40 Honoree

• 2024 SBJ Man of the Year Honoree