Voice engineer Jobs in Louisville, KY

Job#: 3037530

Job Description:

Role: Voice Engineer

Rate: 50-53/hr W2

Location: Remote

Contract Duration: 12+ Months

Role Overview

We are looking for a hands-on Webex Contact Center Engineer to support and enhance enterprise voice and customer-facing contact center operations. This role sits at the intersection of traditional telephony and modern cloud platforms, requiring strong experience with PSTN, SIP routing, and Webex Contact Center. The focus is on maintaining reliable voice services while improving call routing, IVR design, and overall customer experience.

Key Responsibilities

Manage PSTN connectivity including carrier coordination, routing issues, and troubleshooting voice services

Own number lifecycle management including DID inventory, assignment, and documentation

Support number porting activities including LOA submission, validation, and coordination with carriers

Administer and support Webex Contact Center configuration and day-to-day operations

Build and maintain call flows and IVR logic using Flow Designer

Configure entry points, queues, and routing strategies within the contact center

Troubleshoot issues related to call routing, queue performance, and IVR behavior

Partner with business stakeholders to improve customer experience and call handling efficiency

Required Qualifications

Strong experience with PSTN, SIP, and enterprise voice routing

Hands-on experience managing number porting lifecycle including LOAs and carrier coordination

Experience administering Webex Contact Center

Working knowledge of call flows, IVR design, queues, and routing strategies

Strong troubleshooting skills across voice and contact center environments

Preferred Qualifications

Experience with Webex Contact Center Flow Designer

Familiarity with skill-based routing and queue optimization

Experience supporting enterprise voice platforms or cloud contact centers

Exposure to contact center migrations or modernization efforts

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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