Workforce management analyst Jobs in Phoenix, AZ
Create a job alert for this search
Workforce management analyst • phoenix az
Last updated: 5 hours ago
Team Lead, Workforce Management.This role will serve as the leader and primary point-of-contact for day to day real-time monitoring, reporting, and scheduling operations.
This includes real-time que...Show moreLast updated: 11 days ago
SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.These individu...Show moreLast updated: 30+ days ago
Do you want your voice heard and your actions to count?.Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups.
Across the globe, we're 120...Show moreLast updated: 30+ days ago
CRISIS MANAGEMENT ANALYST WHAT IS THE OPPORTUNITY? The Crisis Management Analyst reports to the Supervisor of Crisis Management in the First Line of Defense.
The position will assist in the developm...Show moreLast updated: 17 days ago
Workforce Development Coordinator.Monday - Friday, 8am - 5pm; some evenings and weekends may be required.Summer Hours : Monday - Thursday, 7am-6pm.
This position may allow for a remote work day and t...Show moreLast updated: 30+ days ago
Innovate to solve the world's most important challengesAs a Sr.Data Management Analyst here at Honeywell, you will play a crucial role in overseeing the management and analysis of large volumes of ...Show moreLast updated: 30+ days ago
Develop Excel-based credit risk assessments and scenario analyses, then create professional PowerPoint presentations summarizing risk exposure and proposed mitigation strategies.We review app...Show moreLast updated: 30+ days ago
Implement and facilitate changes and additions to new and existing Treasury Management products by thorough analysis of documentation and coordination of error-free set ups with the operating areas...Show moreLast updated: 17 days ago
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for the military...Show moreLast updated: 30+ days ago
Realty Income aims to be a globally recognized leader in the S&P 100, committed to creating long-term value for all stakeholders.
These stakeholders include our dedicated team members, who embody ou...Show moreLast updated: 30+ days ago
About GustoGusto is a modern, online people platform that helps small businesses take care of their teams.On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team...Show moreLast updated: 30+ days ago
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading h...Show moreLast updated: 13 days ago
The Software Asset Analyst is responsible for supporting the organization’s software asset management.SAM) activities, with a particular focus on managing Microsoft licensing and ensuring complianc...Show moreLast updated: 7 days ago
A company is looking for a UKG Pro Workforce Management Advanced Scheduler Consultant.Key Responsibilities : Lead requirements gathering meetings Provide product and subject matter expertise to c...Show moreLast updated: 1 day ago
AnnuallyLocation : Scottsdale, AZJob Type : Full-Time RegularJob Number : FYDivision : Public SafetyDepartment : STRATEGIC INITIATIVESOpening Date : 05 / 05 / 2025Closing Date : 5 / 19 / 2025 11 : 59 PM Arizona In...Show moreLast updated: 30+ days ago
Do you want your voice heard and your actions to count?.Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups.
Across the globe, we’re 120...Show moreLast updated: 11 days ago
The BH Provider Workforce Analyst will be responsible for the coordination of provider time off, schedule changes, and timecards (as assigned).
The BH Provider Workforce Analyst will interact direct...Show moreLast updated: 5 hours ago
Job Responsibilities and Requirements.The Supervisor, ADA Unit is responsible for the overall success and supervision of ADA Specialists by driving solution-based thinking in a demanding environmen...Show moreLast updated: 17 days ago
Valley Metro Administrative Offices 101 N 1st Ave Suite 1300 Phoenix AZ 85003, AZ.The Finance Department is seeking a skilled and motivated.
Transit Life Cycle Program and related transportation ini...Show moreLast updated: 10 days ago
Team Lead, Workforce Management
CarvanaTempe, AZFull-time
UKG Pro Workforce Management - Senior Associate
PricewaterhouseCoopers Advisory Services LLCPhoenix,AZFull-time
- Promoted
Third Party Management, Analyst
MUFG Bank, Ltd.Tempe, AZ, USFull-time
Crisis Management Analyst
City National BankPhoenix, Arizona, United StatesFull-time
- Promoted
Workforce Development Coordinator
Maricopa Community College DistrictPhoenix, AZ, United StatesFull-time +1
Sr Data Management Analyst
HoneywellPhoenix, AZ, United StatesFull-time
Risk Management / Credit Analyst Expert
AfterQueryPhoenix, Arizona, USRemote
Part-time
Treasury Management Customer Analyst
ComericaPhoenix, United StatesFull-time +1
Workforce Management Analyst I
USAAPHOENIX, AZ, United StatesFull-time
- Promoted
Asset Management Analyst
Realty IncomePhoenix, AZ, USFull-time +1
Workforce Management Administrator
GustoScottsdale, AZ, United StatesFull-time
Senior Analyst, Network Management
CVS HealthWork from home, AZ, USRemote
Full-time
IT Asset Management Analyst
TEKsystemsPhoenix,AZ,85001,USAFull-time
- Promoted
Workforce Management Consultant
VirtualVocationsTempe, Arizona, United StatesFull-time
Management Analyst
City of Scottsdale, AZPhoenix, AZ, United StatesFull-time +1
Quality Management Analyst
MUFGTempe, AZFull-time
- New!
Behavioral Health Provider Workforce Analyst - Phoenix, AZ
Adelante HealthcarePhoenix, AZFull-time
Sup. - Workforce Accommodations
Reliance MatrixPhoenix, AZFull-time
- Promoted
Management Analyst
Valley Metro, AZPhoenix, AZ, USFull-time
The average salary range is between $ 69,700 and $ 124,076 year , with the average salary hovering around $ 82,000 year .
- director of logistics (from $ 130,000 to $ 464,000 year)
- terminal operator (from $ 216,000 to $ 454,000 year)
- team owner operator (from $ 104,000 to $ 435,550 year)
- general practitioner (from $ 144,768 to $ 388,320 year)
- orthopedic surgeon (from $ 325,000 to $ 375,000 year)
- surgeon (from $ 100,000 to $ 375,000 year)
- emergency medicine physician (from $ 24,180 to $ 300,000 year)
- hospitalist (from $ 183,519 to $ 300,000 year)
- telephone triage nurse (from $ 54,600 to $ 280,560 year)
- cardiologist (from $ 25,000 to $ 275,675 year)
The average salary range is between $ 55,000 and $ 103,174 year , with the average salary hovering around $ 72,233 year .
Team Lead, Workforce Management
CarvanaTempe, AZ11 days ago
Job type
- Full-time
Job descriptionHigh School Diploma, GED, or equivalent education required. Bachelor’s degree in business discipline (eg. Finance, Accounting, Management, math, etc) or 3+ years of equivalent work experience in Workforce Management (Preferred) 3+ years of experience in a multi-site, multi-channel contact center with > Superior knowledge of workforce management software (Aspect expertise highly desired, but other relevant experience considered : IEX, eWFM, Verint Impact 360 / Blue Pumpkin, or Genesys). Proficient in Microsoft Excel. Ability to demonstrate and articulate understanding of key Workforce Management concepts as related to demand forecasting, headcount capacity planning, scheduling, real-time monitoring, skilling, call routing, and performance improvement. Ability to motivate, coach, and develop others to improve the overall success of the team. Knowledge of call routing systems and technology such as InContact (preferred), Avaya, or Cisco platform. Demonstrated ability to synthesize quantitative data into easy to understand and actionable recommendations through a consulting mindset.
Team Lead, Workforce Management
Position Overview :
This role will serve as the leader and primary point-of-contact for day to day real-time monitoring, reporting, and scheduling operations. This includes real-time queue monitoring, scheduling, attendance processing, and queue performance reporting, as well as skilling operations for the Customer Care Centers. Develops forward-looking department strategies to enhance performance and improve productivity.
What you’ll be doing :
- Work to ensure the team is proactively working to meet service level agreements by staying apprised of trends while remaining in constant communication with Care leadership.
- Responsible for hiring, ongoing training, coaching and development, and performance management of the real-time team.
- Provides development and improves team skill set and performance over time.
- Provides oversight for multiple simultaneous Workforce Management related projects and ensures the team uses efficient processes with steps that promote accurate output.
- Ensure accuracy, timeliness, and sense of urgency meets or exceeds minimum expectations for each Specialist role.
- Promote an environment that fosters trust, integrity, and accountability within the team.
- Promote process improvements that help save time, increase accuracy, and / or provide a better customer experience.
- Communicate pertinent information about the day-to-day operation of the Workforce Management department both verbally and in writing to the Workforce Management leadership.
- Build relationships and collaborate with multiple business partners on an ongoing basis.
- Create value-driven business solutions while balancing business and employee needs.
What the job requires :
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
500 agents (Preferred)
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.