Customer Service Rep

Customer Service Representative

As a Customer Service Representative , you provide full-service account management regarding our products and services within an industrial distribution environment. You will serve as the primary point of contact for customers, ensuring a seamless and positive experience from inquiry to delivery.

Key Responsibilities

Order and Account Management : Process requests for orders, quotations, follow-ups, and customer returns / credits, ensuring consistency with company policies and standards.

Customer Communication : Respond thoroughly and timely to all inquiries via phone, email, or direct contact, consistently representing the company in a professional manner.

Cross-Functional Collaboration : Work closely with sales, fabrication, credit, inventory control, and warehouse personnel to promptly address and facilitate customer needs.

Issue Resolution : Investigate order entry, shipping, and billing errors, coordinate solutions with appropriate departments, and follow through to completion.

Product Expertise : Utilize online learning and company literature to understand the technical aspects of products and services, effectively facilitating the order process.

Sales Support : Increase sales by identifying opportunities and emphasizing promotions or add-on sales during the order process, leveraging strong product knowledge.

Relationship Building : Cultivate and maintain positive relationships with customers and suppliers, providing proactive follow-up to keep customers informed of the status of their requests.

Compliance : Complete required training and follow all company policies and Standard Operating Procedures (SOPs).

Required Qualifications

Minimum of 1 year of experience in customer service or sales.

Demonstrated ability to multitask effectively under time constraints (minimum 1 year experience).

Strong computer skills , with proficiency in Microsoft Windows and Office products (a plus) and experience with a large Enterprise Resource Planning (ERP) system like JDE (preferred).

Solid basic arithmetic skills (working with whole numbers, fractions, decimals, and measurements).

Compensation / Pay Rate (Up to) : $25.00 - $25.00