Operations Engineer

Benefits :

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• Paid time off

Benefits / Perks

• People First Culture
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• Healthcare Benefits
• 401k with Matching Contribution

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT.

Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic.

When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

About the Role :

We are seeking a highly skilled and dynamic Operations Engineer to join our Operations team. This pivotal role involves handling Level 3 support tickets, managing complex service requests, and constructing advanced system builds.

The ideal candidate will possess a strong technical background in both hardware and software, alongside exceptional project management and leadership skills.

Responsibilities :

• Level 3 Support : Resolve Level 3 technical issues and serve as an advanced point of escalation for complex problems.
• Service Requests : Execute complex service requests with precision and expert knowledge.
• System Builds : Build and maintain a variety of systems including workstations, network gear, cameras, servers, and printers.
• Service Calls : Conduct on-site and remote service calls to efficiently resolve issues.
• Product Ownership : Manage products end-to-end, overseeing their documentation, performance, and troubleshooting.
• Project Leadership : Lead projects from conception to delivery, coordinating with cross-functional teams to ensure successful execution.
• Scripting : Leverage PowerShell scripts to automate routine tasks, manage configurations, and streamline operational processes related to the service desk and IT infrastructure.
• Reporting & Analytics : Collect, analyze, and interpret service desk data to identify trends, measure performance against service level agreements (SLAs), and provide actionable insights.
• On-Call Rotation : Participate in an on-call rotation for after-hours support, maintaining system reliability.

Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 4-5 years of experience in an advanced technical support role.
• Demonstrated proficiency in managing Level 3 technical support tickets.
• Proven leadership abilities and project management experience.
• In-depth knowledge of computer systems, IT products, and networking.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Physical ability to lift heavy equipment and engage in field-oriented tasks.
• Valid driver’s license and willingness to travel for on-site service calls.

Physical Demands and Work Environment :

The role is office-based with significant field components, requiring physical mobility for on-site activities. It involves frequent lifting of equipment and participation in various physical tasks associated with IT installations and service management.

Note : This job description is not exhaustive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.