Sr Enterprise Service Manager

Are you interested in working with the largest enterprise organizations in the United States as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history?

Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution / adoption of cloud technology excite you?

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with large organizations, develop a long term Professional Services strategy and execute that strategy within those accounts.

The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer.

Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

In this role you will :

• Be passionate about long term development of large, complex, and distributed enterprise organizations
• Engage with customers to understand their business drivers and application portfolio
• Develop long term Cloud Strategies for customers
• Identify & develop specific opportunities and supporting business cases
• Perform deal shaping, including estimations and deal pricing
• Negotiate contracts & closing
• Plan and implement portfolio of projects, including budget & deliverable responsibilities
• Mitigate delivery risks & issues
• Oversee delivery of projects in account, ensuring high quality delivery
• Act as single person of contact for Customer executives, developing deep, trustful relations
• Educate customers on AWS services and translate those into a clear business value proposition
• Envision and inspire customers
• Coach Customer and Partner teams to be self-sufficient

This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS / SCI security clearance.

We are open to hiring candidates to work out of one of the following locations :

Arlington, VA, USA Herndon, VA, USA

BASIC QUALIFICATIONS

• Bachelor’s degree in business or technical field
• 7+ years working with Federal customers in a business development, sales, capture, or program management capacity, preferably in a Consulting or Professional Services business unit
• 1+ years of experience with AWS or cloud technology

PREFERRED QUALIFICATIONS

• M.B.A. or graduate degree in engineering or computer science.
• Experience working effectively across internal and external organizations.
• Profit and loss (P&L), account, or large program management experience in the U.S. Federal market.
• Experience identifying, shaping, winning, and executing U.S. Federal competitive opportunities.
• Enterprise business or sales experience.
• Experience responding, reviewing, or writing proposal responses to RFxs.
• A strong understanding of government procurement and government contract vehicles.
• Experience and strong understanding of AWS cloud technologies.
• Experience using Salesforce, Excel, and other business productivity tools.
• 1+ year of experience with US Federal Acquisition Regulations (FAR) and US Government contracting
• Meets / exceeds Amazon’s leadership principles requirements.
15 days ago