JOB RESPONSIBILITIES
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Assist in setup of network devices such as smart phones, tablets, etc.
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Ensure each delivered system has the proper peripherals required by the end user
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Escalate issues in a timely manner to the proper technician
- Manage PC setup and deployment for new employees using standard hardware and software
- Verify users and computers are assigned to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
- Other duties as assigned by supervisor
SKILLS
- Knowledge in Office 365, particularly as it relates to end user basic functions
- Basic understanding of macros within Microsoft Office Suite
- Fundamental understanding of networking and IP telephony
- Fundamental understanding of Active Directory as it relates to end user security
- Excellent written and oral communication skills
- Demonstrated capability of strong problem-solving skill using logical and methodical methods
- Self-motivated
EDUCATION / EXPERIENCE
Student enrolled in an Information Technology or related degree program
The Rudolph / Libbe Companies Inc. is an Equal Employment Opportunity Employer.
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