Service Desk Program Manager - Active Top Secret required
Seize your opportunity to make a personal impact as a Program Manager. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Program Manager you will help ensure today is safe and tomorrow is smarter.
Our work depends on Program Manager joining our team to
HOW A PROGRAM MANAGER WILL MAKE AN IMPACT
Provide program support as a Service Desk Supervisor
Supervise 45 Service Desk Technicians Tier 1 and 1.5.
Responsible for the daily operation of the Service Desk team
Manage the daily activities of the assigned team
Responsible for developing and motivating staff while promoting teamwork
Work with the Quality Team to address quality issues and improve performance
Use the JIRA ticketing system to capture data and generate reports
Review and act on daily performance metrics
Provide direction to staff members regarding operational issues
Responsible for staff scheduling and coverage for the Service Desk hours 24 / 7 /
Perform agent activities when necessary handle customer calls / web submits
Work with the Service Desk Trainer to recommend and create training opportunities
Promote teamwork and skill sharing between other groups and the Service Desk teams
Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.
WHAT YOU’LL NEED TO SUCCEED :
Education : Bachelor of Arts / Bachelor of Science
Required Experience : 10+ years of prior Service Desk experience with a minimum of 5+ years’ experience leading aService Desk
Security Clearance Level : Active Top Secret
Certification : ITIL v3 or ITIL v4 Certification and a Security+ and a PMP certification
Security Clearance Level : Active Top Secret
Location : Downtown DC
GDIT IS YOUR PLACE : K with company match
K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
GDITpriority
Program Manager - Ship Integration (Hybrid Telework) - Security Clearance Required
The Ship Integration Program Manager will have responsibility to deliver the Canadian Surface Combatant integrated design documentation and provide management of a major subcontract with our partner warship designer. The Program Manager responsibilities include:. Program execution throughout the lif...
Program Manager, Information System Security - Security Clearance Required
Applicants MUST HAVE an active TOP SECRET security clearance with eligibility to obtain SCI. Program Manager, Information System Security. Ensuring all required support services are efficiently and effectively managed at the designated place(s) of performance. We do not discriminate against any empl...
Program Manager Supplier Management Services
A company is looking for a Supplier Management Services Program Manager in the United States. ...
Sr. ServiceNow Developer || Remote || Active Secret Security Clearance Required
Active Secret Security Clearance Required**. As a Lead ServiceNow Developer you play a pivotal, technical-leadership role in successfully deploying ServiceNow solutions for our clients. Must have active Secret Clearance. In this role, you will be responsible for configuring, customizing, and impleme...
Program Manager - Infection Prevention & Control
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. As the Manager of Infection Prevention, you will play a critical role in ensuring the safety and well-being of our patients, staff, and visitors by implementing and overseein...
Apple Systems Administrator - JAMF - Active Top Secret required
JAMF – Active Top Secret Required. Active Top Secret with a T5 or T5R completed within the last 5 years. Required Skills and Abilities:. JAMF administration and support, mixed environment Windows/Mac OS support, Active Directory, DHCP, DNS, Group policy, Firm understanding of TCP/IP network protocol...
Quality Assurance/Data Analyst(Active Top Secret Required)
Conduct quality controls on data for various asset programs and develop reports to executive leadership on the status of 900k+ assets. ...
Enterprise Service Desk Manager
The Enterprise Service Desk Manager will ensure the service desk staff uses the required tools and software to identify, document, track and resolve reported problems. We are currently seeking an Enterprise Service Desk Manager with who will provide oversight in areas including Call Center Support, ...
Navy HR Specialist (Hybrid) (Active Secret Required)
Serve as the primary point of contact for naval clients, providing expert HR support and guidance on a wide range of topics, including recruitment, personnel management, performance evaluation, and training and development. Support training and development initiatives for naval personnel, coordinati...
Relationship Manager, Program Services
Scholarship and Programs - Program Services. The Relationship Manager supports the development and implementation of a bold scholarship and leadership program for talented minorities with demonstrated financial need. Assistant VP, Program Management. The Relationship Manager is responsible for organ...