Community Manager, Online Communities

What makes this role important at Ipsos?

The Community Manger is key to our mission. Acting as the connection between our online communities and our clients, you’ll propel the engagements, design the research, and tell the stories that provide actionable insights and impact our clients’ business decisions every day.

As an ideal candidate, you have a passion for online research and new media technologies, know how to take charge and think outside the box, and are excited to meet and exceed the key responsibilities outlined below :

What you can expect to be doing :

• Work with the client and account team to develop and implement a successful community strategy incorporating engagement, content and communications
• Translate client research objectives into engaging community studies that deliver thoughtful feedback and actionable results
• Act as the voice of the community via daily moderation including reviewing discussions, replying and probing on posts and escalating member feedback
• Track performance metrics and inform development of proactive engagement strategies
• Inform our clients’ business objectives by interpreting, analyzing and synthesizing research data into meaningful stories
• Act as the primary project manager on your accounts, communicating timelines, activity, status, etc. with your teams and clients
• Become an expert in Ipsos’ community platform and toolkit to leverage features for optimal participation and insight development

This might be the job for you if you have :

• 2+ years of experience in market research, marketing, or consumer insights
• Experience with doing research in CPG industry.
• Experience with external client / project management.
• Strong writing and communication skills
• Strong proofreading and grammar skills
• Internet and technology savvy; experienced with blogs, social networks, mobile apps, etc.
• Prior experience in Quantitative and Qualitative research methodologies
• Strong interest and / or involvement in online communities and social media-based research
• Independent, self-starter that can stay cool under pressure and contribute to a positive office culture.
• Proficient in Microsoft Word, Excel and PowerPoint
• Degree in Market Research or related fields

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

In accordance with NY / CO / CA / WA law, the estimated base salary range for this role is $60,000 to $65,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and / or certifications.

What’s in it for you :

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.