Manager-Service Delivery Order Management

Location :

Manager-Service Delivery Order Management in Charlotte, NC at Windstream Location

Experience :

3 to 5 years Job Description

Job ID : 22000991

This position can be filled remotely anywhere within the country.

About the Role :

As a Manager Service Delivery Project Management (VOIP PM Team, OfficeSuite Product), you will work with a vital team providing supervision and leadership of Kinetic Business Project Managers.

The duties include monitoring of daily, weekly, and monthly performance for quality and performance adherence, responding to customer escalations, weekly one-on-ones with direct reports, and calibration sessions to improve quality and center performance metrics.

This manager will be responsible for overseeing and progressing the OfficeSuite VOIP projects.

What Youll Do :

• Manages a team of Project Managers
• Performs quarterly reviews of each team member to ensure quality of work and correct procedures are used; initiates disciplinary actions as required;

maintains personnel records in preparation for annual appraisals

• Develops relationships with peers within the organization and external to the organization to enhance workflow and customer experience
• Supervises PMs workload through WIP ensuring intervals and customer expectations are met
• Analyzes, recommends and implements continual process improvements as required
• Prepares departmental reports and presentations as needed
• Management skills working in a large multi-departmental organization
• Experience managing and scheduling a flexible workforce
• Experience improving organizational effectiveness, optimizing workflow, and executing on strategic goals
• Strong written and oral communication skills
• Proven ability to plan and organize workloads and work within multiple deadlines
• Strong work ethic with an even temperament
• Professional and positive attitude
• Ability to work under pressure and in high stress situations
• Ability to work a flexible schedule
• Good verbal and written skills
• Strong organizational skills
• Strict attention to detail
• Strong multi-tasking skills
• Ability to follow-up and follow through with multiple tasks
• 3-5 years supervisory experience; or an equivalent combination of education and professional level related
• VOIP Business level Project Implementation
• OfficeSuite Product and or working knowledge

Our Benefits : (these wouldnt change, unless its a Sales / Commission type role))

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream Holdings, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Job Requirements

Minimum Requirements :

College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9 years professional level related experience with 2-3 years supervisory experience;

or an equivalent combination of education and professional level related experience required.

EEO Statement : Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.