Director, Specialty Services

Director Of Healthcare Operations

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for leading operational initiatives and enhancing the overall patient and staff experience across the healthcare organization. The Director provides strategic and day-to-day oversight of clinical and non-clinical operations, with a focus on service excellence, operational efficiency, and culture transformation. This role collaborates with leaders, staff, and patients to ensure a seamless and high-quality experience that aligns with the organization's mission and performance goals.

Key Responsibilities :

• Oversee daily operations across designated service lines or departments, ensuring effective care and service delivery.
• Lead initiatives to improve patient satisfaction, staff engagement, and operational outcomes.
• Analyze workflows and patient feedback to identify opportunities for innovation and improvement.
• Partner with clinical and administrative teams to optimize processes and resource utilization.
• Develop and manage departmental budgets aligned with strategic objectives.
• Monitor performance metrics related to access, quality, safety, and experience to guide decision-making.
• Champion a culture of continuous improvement and service excellence organization-wide.
• Coordinate staff training and development focused on patient-centered care and operational best practices.
• Serve as a key liaison among patients, staff, leadership, and external stakeholders to foster positive relationships and resolve issues.

Qualifications

Education :

Experience :

Hybrid

Somerville-MA

40

Regular

Day (United States of America)

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.