DESCRIPTION
Oversee the training and implementation of Customer Service functions for selected Top Customers within the region. Responsible for the Customer Service functions for all assigned lines.
RESPONSIBILITIES
Working with the Customer Service Supervisor, maintain work schedules, timesheets and payroll recaps for select Customer Service Coordinators.
Assist the Customer Service Supervisor in the hiring of new Customer Service Coordinators.
Train and mentor the Customer Service Coordinators on administrative policies and procedures.
Assist the Customer Service Supervisor by assuming additional Customer Service responsibilities as needed.
Assume supervisory responsibilities in the absence of the Customer Service Supervisor.
Assume responsibility for Customer Service functions for complex customers within the hub.
Receive order issues from external parties in a professional manner.
Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
Update order in order system as necessary.
Review dashboard for alerts on a daily (hourly) basis.
Escalate unresolved issues to appropriate parties, including Customer Service Supervisor, Business Managers, and Customer Managers.
Perform resolution procedures outlined in static help file.
Investigate rules engine failures and determine appropriate course of action.
Fill out rules engine request and submit to Customer Service Supervisor.
Escalate all unresolved rules engine issues to Customer Service Supervisor.
Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
Maintain client/customer criteria on order instructions.
Responsible for filing scanned documents according to Acosta policy.
Consistently demonstrate the highest level of proficiency in all Customer Service functions for assigned lines.
Assist the Customer Service Supervisor and Business Process Solutions Regional Manager in the development of client procedures to be observed by all offices.
Maintain excellent working relationships with Customers, Clients and co-workers.
Perform special assignments for the company and/or branch and/or department as needed.
QUALIFICATIONS
Education and Work Experience
High School Diploma/GED
Four years customer service experience required.
Food brokerage experience and/or clients’ experience in sales administration is strongly preferred.
Relationship management experience preferred
Knowledge, Skills and Abilities
Strong interpersonal, organizational and administrative skills.
Effectively communicate with others.
Able to operate a calculator, computer, printer, fax machine, telephone, copier and shredder.
Proficient in MS Office (Word, Excel, and Outlook).
Proficient in document management software.
Proficient in claims management software.
Type a minimum of 60 wpm.
Physical Abilities
Seeing
Ability to Travel Distances
Listening
ABOUT US
Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.
Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.
Acosta and its subsidiaries is an
BPS Customer Service Specialist - Hybrid • Charlotte, NC
AvidXchange is seeking a Customer Care Representative I to join its Customer Experience team.This individual will serve as the first point of contact for customers, handling low to medium complexit... Show more
Concentrix in Charlotte, NC is seeking a full-time Customer Service Representative - Emergency Response to provide timely support during emergency situations.The representative will handle calls, r... Show more
Customer Service Specialist Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for four deca... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Customer Service Representative.Want to join a terrific, family-owned company that's been in business for over 60 years? You're in luck! We're hiring full-time Customer Service Representatives in N... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Hybrid- Resource will support Business Markets regulated Energy Efficiency (EE) programs.The candidate will have the capability to contribute in multiple ways including on phone support, customer s... Show more
Health and Safety is our #1 priority and we live it 3-6-5!.Competitive wages (Hourly, Plus Commission).Local Monday-Friday! Home Nightly!.Comprehensive health benefits coverage after 30 days of ful... Show more
Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civ... Show more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Cus... Show more
Remote Customer Service Specialist  Company: ForgeFit  Location: Remote (U.Full-Time  About ForgeFit  At ForgeFit, we supply premium fitness equipment to gyms, studios, and trai... Show more
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition.As a Customer R... Show more
Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry.ServiceMac is focused on providing superior technology, products, a... Show more
Seven Marketing, LLC is a Veteran-Owned full-service marketing agency helping startups and small to mid-sized businesses grow.We specialize in website design, SEO, social media management, PPC adve... Show more
Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe... Show more
At Vallen, we embrace what makes us unique.We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success.We pride ourselves on being an inclusive co... Show more
Do your friends describe you as a "people person?".Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and op... Show more
Answering Service Care is seeking a skilled and experienced Account Manager to join our team and take the lead in client relationship ownership.This manager will be responsible for the day-to-day e... Show more
Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.Bank, we're on a journey to do our best.Helping the customers and businesses we serv... Show more
