Customer Relations Coordinator

Customer Relations Coordinator

Location Salt Lake City, Utah, 84106 Category Other Job Id R58093 JOB DESCRIPTION Thank you for your interest in a career at Regions.

At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career a place to expect more opportunities.

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Job Description :

At EnerBank, the Customer Relations Coordinator is responsible for logging and assigning borrower complaints, ensuring that the appropriate written responses are provided to borrowers regarding complaints.

EnerBank USA, a subsidiary of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.

Primary Responsibilities

• Documents and tracks customer complaints in appropriate systems
• Utilizes good judgment while following set procedures and workflows to assign verbal / written complaints
• Coordinates the resolution of complaints by working with other departments within the bank including Customer Relations & Client Services
• Researches customer complaints, which will include verbally contacting the borrower and / or contractor
• Monitors complaint records to ensure all active complaints have a next follow up date and an assigned next step
• Communicates professionally with borrowers and / or contractors
• Assists with updating and maintaining Complaint Resolution Procedures
• Ensures that all borrower correspondence is properly scanned and filed in electronic loan files
• Performs tasks as part of a team with the Customer Relations department
• Performs miscellaneous projects as assigned

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED
• Three (3) years of customer relations or related experience

Skills and Competencies

• Excellent verbal and written communication skis
• Strong computer skills, including Microsoft Office Suite
• Strong organizational and time-management skills
• Strong typing skills with an emphasis on speed and accuracy

Position Type

Full time Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates.

Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation / Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location Details

Enerbank Salt Lake City Location :

Salt Lake City, UtahBring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer.

More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure : Equal Opportunity Employer / Disabled / Veterans

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