Customer Support Specialist
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va.
Senior Level (TS / SCI w POLY required)
Hours : M-F 7 : 00 am-3 : 00 pm
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE
The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience :
- Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
- Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies
- Demonstrated experience with requirements management
- Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment
- Demonstrated experience with oral and written communication skill
- Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders
- Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date
HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE
Skills and demonstrated experiences that are highly desired but not required to perform the work include :
- Demonstrated experience with the Sponsor’s IT security guidelines and policies
- Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders
- Demonstrated experience with basic knowledge of Project Management concepts and principles
- Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written
- Demonstrated experience with transferring data between different systems
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