Computer Support Associate

Purpose Statement

• The job of Computer Support Associate was established for the purpose / s of improving the quality of instruction within the district by providing assistance to teachers and students in using computers and related resources;
• troubleshooting and maintaining computer hardware and software on a school site; training and support to teachers and staff by responding to software questions;
• maintaining the computer labs / pods and inventory; providing recommendations for activities, equipment, and supplies that enhance the school sites’ technology program;

serving as resource to staff by providing support and guidance based on their technology knowledge and experience; and escalating unresolved issues to Help Desk.

This job reports to Building Administrator Essential Functions

Assists IT department in maintaining a variety of hardware and software within building (e.g. electronic asset inventory, intranet, student logins for district network, etc.

for the purpose of ensuring availability of equipment in proper working condition.

• Assists IT department in installing software on all building computers for the purpose of ensuring availability for use by site staff and students.
• Attends meetings and trainings for the purpose of increasing skills in special area that are related to position.
• Identifies program needs both hardware and software for the purpose of providing recommendations of expenditures for activities, equipment, supplies, etc.

that will enhance the assigned program.

• Performs initial diagnosis of technical problems (e.g. hardware, network, wireless, software, etc.) for the purpose of resolving problems within scope of technical expertise or escalate through Help Desk.
• Prepares a variety of reports and documentation (e.g. server log sheets, troubleshooting log, HELP Desk Tickets, checklists, etc.

for the purpose of documenting activities, conveying information and / or ensuring compliance with established guidelines.

• Provides training and / or support to teachers and staff for the purpose of orienting faculty and responding to hardware / software questions.
• Responds to inquiries of other school personnel for the purpose of providing support with information, assistance and / or direction related to the grade level or special area activities.
• Serves as a resource to assigned grade level or special area staff for the purpose of providing initial support and guidance, based on their knowledge and experience.
• Supports teachers, staff, students and administrators for the purpose of assisting them with the usage of electronic hardware and software.
• Troubleshoots computers and other equipment (e.g. printers, digital projectors, digital visual presenters, electronic display boards, IP telephones, etc.

for the purpose of providing immediate assistance to users for problem resolution and / or referring to appropriate party for resolution.

Other Functions

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
22 days ago