Cloud Support Engineer- FS POLY

This position is to support Microsoft and Client! (Require active Clearance : TS / SCI FS Poly)

We are looking for candidates who can join the incident management team as cloud support engineer. If you have 2+ years of experience in IT with cloud exposure ,please apply! Training will be provided for this position.

The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and / or escalate system issues to maintain a high level of system / platform availability.

Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

The Cloud Support Engineer will perform tasks such as :

• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
• Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
• Review system logs to identify and mitigate system issues
• Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
• Update knowledge base troubleshooting guides and lessons learned as required
• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
• Document system issues resulting in system outages and coordinate change though change management process
• Support collaboration across operations, development teams and external partners
• Support tiger team calls to streamline knowledge sharing and timely resolution of system issues
• Monitor solution performance according to client specification and SLAs, escalate as needed

Minimum Qualifications

• BS in Computer Science or other technical discipline is preferred.
• 2 - 4 years performing system administrator support

Clearance Requirement

TS / SCI w / FSP required

Job Specific Skills

• Windows Desktop Operating Systems
• Microsoft Azure Cloud Services
• IT Infrastructure Operations
• Service Desk
• Ability to work some weekends is expected. Two shifts are available : Night and Swing Shift hours :
• Swing shift hours are approximately 11 : 30am - 8pm.
• Night shift core hours are approximately 12am- 8 : 30am (EST)

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