Service Writer - Goodson Acura
We are company that cares about our employees and we work to ensure your continued growth and success.
We are a family owned and operated dealership in Dallas for over 30 years with an outstanding culture and growing team. If you feel you would be a great fit with our amazing team, please carefully review what we have to offer, and what we expect from our employees below :
RESPONSIBILITIES :
- Approach, Greet, and Offer Assistance or Direction To Any Customer Who Enters The Dealership Showroom or Sales Lot
- Maintain and / or Exceed Service Sales Goals As Required By Dealer
- Greet Customers Prompt and Friendly Manner
- Obtain and Review Customer and Vehicle Information and Maintain Client Database
- Ensure Customer Satisfaction By Exceeding The Customer’s Expectations and Providing A Great Customer Experience To All Customers
- Initiate and Present Multi-Point Inspection for Every Customer In Service
- Clearly Report All Vehicle Symptoms To Technical Team As Described By The Customer
- Follow Up With Customer In A Timely Manner and With Customer’s Selected Communication Preference
- Monitor The Progress Of Each Vehicle Throughout The Day, and Update All Customers A Minimum Of Twice Daily
- Explain All Completed Work and Charges To Customers Before or During Checkout
- Maintain and Exceed ACE (Acura Customer Experience) Standards
- Other Duties or Tasks As Requested or Required
WHY GOODSON ACURA OF DALLAS :
- Family Owned and Operated We Treat You As A Member Of The Family, Not A Number
- Outstanding Culture, Facilities and Work Environment
- Your Work / Life Balance Is Very Important To Us
- Hands On Management Staff
- We Believe In Promoting From Within
- Opportunity For Your Career Growth
- You Will Be A Part Of The Award Winning Team :
- Precision Team Award Winner Year After Year
- Dealer Rater Dealer Of The Year (Texas)
- Recognized Level Of Master Acura Certified Technicians & Staff
- Active In Community and Charitable Activities
BENEFITS :
- Excellent Medical, Dental & Vision Plans With Company Contribution Towards Premiums
- 401k Company Match (Fully Vested After 5 Years Of Employment)
- Referral / Bonus Program
- Paid Vacation
- Paid Training for Technicians
- Ongoing Training and Development
- Competitive Compensation
- Annual Bonuses Paid At End Of Year
- Company Provided Life Insurance
- Company Provided Long Term Disability
- Discounts On Vehicle Purchases, Parts and Service
- Length Of Company Service Recognition Includes Rings, Diamonds & Even A Rolex Watch For 25 Years Of Service
REQUIREMENTS :
- Prior Automotive Experience Preferred
- Minimum High School Diploma or GED Equivalent Required
- Valid Driver’s License
- Proficiency With Standard Microsoft Software and Ability To Learn Other Computer-Based Tools for Client-Facing and A Majority Of Roles
- Excellent Communication and Customer Service Skills
- Professional Appearance and Work Ethic
- Self-Motivated
- Personal and Professional Integrity
- Ability To Work In A Fast Paced Environment
- Solid Work Ethic Around Attendance and Punctuality
- Complete A Pre-Employment Drug Screen and Background Check
Service Writer - Goodson Acura
Length Of Company Service Recognition Includes Rings, Diamonds & Even A Rolex Watch For 25 Years Of Service. Maintain and/or Exceed Service Sales Goals As Required By Dealer. Initiate and Present Multi-Point Inspection for Every Customer In Service. Maintain and Exceed ACE (Acura Customer Experience...
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