Talent.com
CPI Security
Customer Retention SpecialistCPI Security • Charlotte, NC, US
Customer Retention Specialist

Customer Retention Specialist

CPI Security • Charlotte, NC, US
30+ days ago
Salary
$50,000.00 yearly
Job type
  • Full-time
Job description

Customer Retention Specialist

Charlotte, North Carolina, United States

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.

What You'll Do:

  • Provide fantastic customer service focused on dispute resolution and overcoming challenges
  • Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
  • Provide solutions-based approaches to retain customers who are considering service cancellation.
  • Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
  • Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them.
  • Consistently improve retention rates and achieve retention goals.
  • Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.

What We're Looking For:

  • Upbeat personality and a fun, positive attitude
  • 2 - 3 years previous sales or customer retention experience
  • Strong customer service and people skills
  • Ability to consistently meet and exceed performance targets
  • Coachability with a desire to grow professionally
  • Ability to work a flexible schedule, including weekends
  • Experience with CRM system such as SalesForce is a plus, but not required
  • Exceptional sales skills are a plus, particularly with strong upselling and closing abilities

What's In It For You:

  • $50,000 to $80,000 Annual Compensation
  • Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
  • Higher shift pay for working nights and weekends
  • Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO
  • Free monitored security system after 90 days.
  • Engaging and fun company culture that's made up of a diverse group of people
  • Talk about perks! An on-site caf, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
Create a job alert for this search

Customer Retention Specialist • Charlotte, NC, US

Similar jobs

Customer Rep - Remote

Monroe HR Group, LLCCharlotte, NC, United States
Remote
Full-time

Location:Remote (Applicants Must Reside in North Carolina) Company:Hello Haus Connect About Hello Haus Connect Hello Haus Connect is a customer service solutions company dedicated to delivering exc... Show more

 • Promoted

Remote Travel Booking Specialist - Training Provided

TK Travel and EventsCharlotte, NC, United States
Remote
Full-time

We are seeking motivated, detail-oriented individuals to join us as Remote Travel Booking Specialists.This role involves helping clients by researching, planning, and booking vacations, group trips... Show more

 • Promoted

Customer Service Specialist

Massey Services, Inc.Charlotte, NC, United States
Full-time

Customer Service Specialist Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for four deca... Show more

 • Promoted

Customer Serice Representative - Travel

Sight Sea Travel CompanyCharlotte, North Carolina, United States
Remote
Part-time
Quick Apply

Customer Service Representative.We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups.This ro... Show more

Client Success Agent (Customer Services) - Remote

The Credit ProsCharlotte, NC, United States
Remote
Full-time

Join The Credit Pros for a Full-Time Remote OpportunityUnlock Your Potential in the Thriving Credit Industry!Are you ready to take your career to new heights? At The Credit Pros, we believe that un... Show more

 • Promoted

Travel & Client Experience Specialist (Remote)

Camirand TravelCharlotte, North Carolina, United States
Remote
Full-time +1
Quick Apply

Camirand Travel / Hello Sunshine Travels.Are you passionate about travel, customer service, and helping others create unforgettable experiences? We are seeking motivated individuals to join our gro... Show more

Travel Agent - Customer Service Specialist

TravelbynightCharlotte, North Carolina, United States
Remote
Part-time
Quick Apply

We're looking for individuals who enjoy helping others, staying organized, and creating memorable travel experiences.Whether you're looking for flexibility, professional growth, or a new challenge,... Show more

Remote Online Survey Taker – Earn Up to $25 Per Survey

Earn HausStatesville, NC, US
Remote
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Show more

 • Promoted

Part Time Call Taker

Apex Focus GroupRock Hill, SC, US
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $750 per week part-time working from home.Must register to see if you qualify.No Data Entry experience needed.Data Entry Clerk Work From ... Show more

 • Promoted

Trust Specialist

eTeamCharlotte, NC, United States
Full-time

The Trust Specialist works on a centralized team and is accountable for providing superior customer service to Trust clients and key partners in Wealth with specialized concierge for daily email re... Show more

 • Promoted

Account Resolution Specialist

Two Harbors Investment CorpFort Mill, SC, United States
Full-time

Customer Service Specialist 3As a Customer Service Specialist 3, you'll serve as a critical front-line advocate for our customers, delivering proactive support and strategic solutions to those who ... Show more

 • Promoted

Remote Reservations Specialist

DestinationswithdunnCharlotte, North Carolina, United States
Remote
Full-time +1
Quick Apply

Full-Time or Part-Time | Flexible Hours.Looking for a flexible remote opportunity?.Whether you're a stay-at-home parent, looking for a side hustle, wanting to earn extra income, or simply searching... Show more

Customer Resolution Specialist (remote possible)

First AmericanFort Mill, SC, United States
Remote
Full-time

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry.ServiceMac is focused on providing superior technology, products, a... Show more

 • Promoted

Reservation Support Specialist (Remote)

TravelingmedicCharlotte, NC, United States
Remote
Full-time

We are looking for a motivated, professional, andself-driven individual to join our remote team.This role supportsclients and internal systems within the travel industry, workingwith established tr... Show more

 • Promoted

Resource & Scheduling Specialist

BrightSpeedCharlotte, NC, United States
Full-time

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states t... Show more

 • Promoted

Remote Customer Service Specialist

24 Seven Marketing, LLCCharlotte, NC, United States
Remote
Full-time

Seven Marketing, LLC is a Veteran-Owned full-service marketing agency helping startups and small to mid-sized businesses grow.We specialize in website design, SEO, social media management, PPC adve... Show more

 • Promoted

Remote Call Center Rep - Starting Monday, April 6, 2026

Transworld Systems Inc.Charlotte, NC, United States
Remote
Full-time

Overview:After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver.Completing this AI-powered ass... Show more

 • Promoted

Remote Consultation Specialist

The Blue Haven LifeFort Mill, SC, United States
Remote
Full-time

Job DescriptionAbout the RoleThis remote position involves helping families review their needs and select suitable financial protection options.ResponsibilitiesWork warm leadsConsult via Zoom / pho... Show more

 • Promoted

Customer Service Specialist - Charlotte

Massey ServicesCharlotte, NC, United States
Full-time

Massey Services Job OpportunityBased in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more t... Show more

 • Promoted

Personal Lines Account Manager /Customer Service Rep- Movement Insurance

Movement MortgageFort Mill, SC, United States
Full-time

Get, Do, Earn and Give More at Movement!We're definitely not your average insurance company.Movement Insurance is made up of passionate, talented and hardworking individuals who strive for excellen... Show more