Our client, a Financial Services Company, is seeking a Call Center Customer Service Representative to join its team!
What You'll Do
- Customer Service
- Answers incoming calls
- Reports Conditions affecting customer satisfaction
- Performs timely and accurate follow up on account inquiries
- Provides accurate information on deposit products offered
- Demonstrates strong problem resolution skills
- Solid organization and communication skills with a strong attention to detail
- Escalates reports of exceptional service and complaints
Training and Development
- Completes core corporate training and develop solid knowledge of systems
- Self-motivation to consistently improve knowledge to advance service capabilities
- Maintains knowledge of all Retail Servicing policies and procedures
- Keeps all training documentation organized and remain aware of new information
- Operates within compliance policies and procedures
Processing
- Account analysis
- Performs manual research of accounts
- Records comments clearly
- Processes and updates deposit applications on system
- Makes outgoing calls to provide information and clarify questions
- Ensures updates to the database are complete and accurate
- Proficient in all systems necessary to provide effective customer service
Skills and Experience Required
- High School Diploma or Equivalent
- Some banking experience or a customer service background
- Excellent knowledge of multiple business area processes and procedures
- Excellent knowledge of applicable department systems
- Demonstrated ability to manage multiple priorities in a time-sensitive environment
- Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
- Familiarity with Microsoft applications with emphasis on Word / Excel
- Excellent oral / written communication skills
- Excellent data entry skills
- Proven ability to consistently meet individual / team / department goals
- Has developed specialized skills or is multi-skilled through job-related training
- Takes a broad perspective to problems and identifies new, less obvious solutions
- Completes work with a limited degree of supervision
- Proven ability to meet strict attendance guidelines
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