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Independence Mazda
Service BDCIndependence Mazda • Charlotte, NC, US
Service BDC

Service BDC

Independence Mazda • Charlotte, NC, US
6 days ago
Salary
$15.00 hourly
Job type
  • Full-time
Job description

Join our team at Independence Mazda as a Service BDC (Business Development Center) representative in Charlotte, NC.
In this role, you will be the primary point of contact for our service customers, assisting with appointment scheduling, follow-ups, and providing excellent customer service to enhance the overall service experience.

Responsibilities

  • Answer inbound service calls and schedule service appointments efficiently
  • Perform outbound service calls and schedule service appointments efficiently
  • Follow up with customers regarding service reminders and vehicle maintenance
  • Maintain accurate records in the service database
  • Assist the service department with customer inquiries and concerns
  • Promote service specials and assist in marketing campaigns
  • Coordinate with technicians and service advisors to ensure customer satisfaction

Requirements

  • Strong communication and customer service skills
  • Basic computer proficiency and data entry skills
  • Ability to multi-task and work in a fast-paced environment
  • Previous experience in automotive service or customer service is preferred
  • Positive attitude and team-oriented mindset
  • Valid drivers license

Benefits

  • Competitive hourly wage of $15.00 per hour, paid bi-weekly
  • Opportunities for advancement and career development
  • Supportive and friendly work environment
  • Employee discounts and incentives

About the Company

Independence Mazda is a reputable dealership located in Charlotte, NC, committed to providing quality vehicles and exceptional customer service.
We pride ourselves on maintaining a supportive workplace where employees can grow and thrive while serving our community’s automotive needs.

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Service BDC • Charlotte, NC, US

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