Application Support Engineer
Position Summary :
This candidate must enjoy staying abreast of new technologies, be able to take initiative and work outside of their comfort zone and have a passion for providing the best service to end users.
General Responsibilities :
- Acts as the Subject Matter Expert for the firm’s software applications
- Understands end user requirements and provides guidance on software solutions
- Coordinates, documents and manages software installations, configurations and upgrades
- Verifies backups, disaster recovery procedures, and business continuity plans
- Remediates all security related issues identified and proactively applies to future implementations
- Must be able to identify and implement resolutions for identified and reported security vulnerabilities while adhering to change control protocol
- Maintains technical and business documentation for the firm’s software applications
- Prioritizes, identifies, researches and resolves technical problems and coordinates vendor support where necessary. This includes implementing a solution to prevent future occurrences
- Provides after hours rolling on call support
Qualifications :
- Minimum one year experience in an Application Support role
- Intermediate level of SQL knowledge (CRUD operations)
- Proven record of installing and upgrading enterprise software
- Experience migrating on premise software solutions to cloud and SaaS
- Understand hardware requirements, write technical specifications and documentation
- Experience with Root-Cause and Logical analysis
- Proficient understanding and troubleshooting Microsoft Office Suite (including Word, Excel, Access, and PowerPoint)
- Ability to multitask and bring assigned tasks to completion on time
- Basic Scripting Knowledge using PowerShell, Python, VBA
- Experience with Microsoft PowerApps, Power Automate, SSIS, Boomi and Sharepoint a plus
- Software Development and Cloud experience a plus
- Prior experience in legal or professional services preferred
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